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JBChristy
47
Dec 13, 2017
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I joined the Dec 2017 drop for this item. Instead of shipping me my wine carrier, Massdrop shipped me a Sierra Designs Mountain Guide Tarp intended for Christopher G in Newington, CT. I have Christopher's full name and home address, because Massdrop included the packing slip with that information in the erroneous shipment.
As soon as I discovered that Massdrop shipped me the wrong item, I sent them a polite email informing them of their error, offering to return Christopher's tarp, and requesting that they ensure I get the wine carrying case I ordered. But Massdrop is refusing to send me my carrying case because they say they have no idea who they shipped my item to, and they ordered the exact number of items for the drop, so they don't have one to ship me. Apparently, in addition to being too incompetent to put the right address label on a package, they're also too incompetent to be able to order an additional item and have it shipped to me. This is especially galling because they tell me they have an upcoming drop for the same item in a couple of weeks. I would like to return Christopher's tarp to Massdrop, but the address label they provided me doesn't include the cost of UPS picking up the item. I'd send it to Christopher directly (I do have his address, after all), but Massdrop refuses to refund my order until they receive the item they wrongly shipped to me. So either I spend the time and expense to take the package to some UPS location, or I lose the money Massdrop collected from me weeks ago and then failed to deliver on. I get that mistakes happen. But when you make a mistake, you need to make it right. Apparently, left to their own, Massdrop has neither the skill nor the integrity to honor the order I placed and paid for. Instead, they're relying on me and whoever they sent my package to to recover from their f***-up.
Massdrop, and particularly Massdrop's "customer service," SUCKS.
Dec 13, 2017
stevefury68
155
Jan 24, 2018
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JBChristySon's A Bitches!!! I would be outraged too. I'm finding more and more items on Massdrop daily that you couldn't give me, let alone take the risk of buying through them when a lot of times it's the same price or cheaper elsewhere. Sorry that happened to you, hope you get someone there who realizes how much they're screwing up by being beholden to a ridiculous policy when the mistake is theirs to begin with. Now if they only purchased an exact number for the drop and you joined the drop how is there not one extra?
Jan 24, 2018
RayF
22214
Aug 27, 2018
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JBChristyI see this is an old thread, and @jbcristy may never see my comment (though that's never stopped me before) so, in fairness, I'd like to relate my most recent MD Customer Service story:
Manny moons ago, I ordered something from MD that turned out to be total crap and I asked to return it for a refund. That part went fine, got an RMA and a post-paid return label. I boxed the item up and dropped it off at the UPS store. And then something like EIGHT MONTHS went by with no credit being issued to my account. All during that time, I kept meaning to check into it--maybe I missed the credit (wasn't huge) but I kept putting it of--not wanting to search through that many months of transactions, just to verify it one way or the other--until about three days ago!
Then I did, and it turned out no damn credit was ever issued! So I contacted Customer Service and asked them to look into it (and no, I never kept the tracking info for the return package--if you're wondering). I got a few quick automated generic responses telling me MD would put my issue in the cue and get back to me. But, since I had no way to prove I actually sent the item back, and it had been a hell of a long time since, I figured my chances of a refund were about 70/30 against.
Until today--I Just got an email apologizing for the delay letting me know the $69.99 would be credited to my account today! And that, my dear, MD-Customer-Service-doubting friends, is a CS story with a very happy ending ;- )
Aug 27, 2018
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