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HassanS
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Operations
Dec 18, 2014
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Just wanted to keep you all looped in. It looks like the bulk order was misplaced by the shipper. We have asked them to send out a tracer for it. Basically this is a process in which they find the last time the shipment went through a scan station and trace the steps from there. We currently have no ETA on when this is going to come in now, but have placed another order with the vendor to make sure that all bases are covered. We will update you all with the latest as soon as we can can. Rest assured that we are evaluating all possible options.
Since we currently don't have an ETA and understand this delay is rather undesirable. If you prefer not to wait for the lighters and want to have your order cancelled, just email us at support@massdrop.com, and we will process the refund right away.
If there’s any feedback or concerns, please feel free to email us back at support@massdrop.com
Dec 18, 2014
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