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Irishedgeworks
0
Jun 22, 2018
Just wanted to let everyone know massdrop just responded to me saying these knives dont have maufactures warranty but if you look on zwilling they are lifetime warranty. They also said they do not sell factory seconds unless noted and ive been in this for awhile only factory seconds lose there warranty this is epic bullshit
mindbender9
46
Jun 22, 2018
IrishedgeworksThe question is, does Zwilling recognize these knives as authentic Zwilling Kramers (thereby allowing a lifetime warranty)?
Or someone could directly ask Massdrop if these are authentic Zwilling Kramers (which have some form of warranty).
Irishedgeworks
0
Jun 22, 2018
mindbender9Theae blade are marked zwilling means and they manufacture them aswell sell them aswell qhich means warranty falls on them but massdrop says they dont offer it i asked zwilling disasgreed strongly
IrishedgeworksSorry about the confusion. These are in fact covered by the manufacturers warranty. They are not factory seconds.
Irishedgeworks
0
Jun 25, 2018
kstokleyYea i know lol thats why its funny your customer support people tryed to trick me by saying they weren't thats ok becuase zwilling is fixing yours guys problem at the cost of them becuase you guys shipped defected items. Its funny how companys just assume all the customers are idoits and wont look into somthing that they told them good luck with your future sales
mindbender9
46
Jun 26, 2018
Irishedgeworks@Irishedgeworks - Thanks for the update. Can you let us know what issues were found on your knife so that I can locate any when my order arrives?
Also, what did you have to do to send your knife to Zwilling for servicing? Thank you for updating the group on your findings - most appreciated!
Irishedgeworks
0
Jun 26, 2018
mindbender9My choil is seperated from the blade and a mosiac pin was cracked zwilling is repairing those issues