I need to have a support area where people can complain about things on site that they have legitimate complaints about.

I sure wish I had known that Corsair owns and runs Drop before I signed up for membership. I wouldn't have given them any money because I'm avoiding Corsair. I have an Alienware computer that I had to re -install Windows every day for several months because it was Corsairs lighting and accessories drivers that were ruining the computer. The tech at Dell told me that was the problem and said not to install it. I was very surprised that was the issue. It was so frustrating and stopped me from doing any work at all on my computer for about half a year. The crap drivers didn't brick the machine right away, it would happen randomly. So I'd reinstall Windows and then cautiously try to set up as little as possible, and still having it brick almost every day. Dell gave me a free monitor because I complained so much trying to figure out what the problem was. Back in the day, these stupid companies used to just give the drivers for a mouse separately. Now they try to force users to run an...

Hi, Just thought I would make a note here of your handling of my issues. I ordered a pair of HD6xx headphones and then earlier today recieved the package. I drive to go and get it, as I like in the UK I had to pay import tax and handling fees. These total £47.92. The breakdown being £35.92 in tax and £12 in fees. These taxes were calculated of the shipping label of the box, which marked the shipment as the 6xx headphones of $199 value. Before leaving the parcel depot, I open the box to find a $35 lord of the rings mousepad. So now the problem is not only do I not have the headphones, but you have marked the shipment wrong so I have paid £47.92 fees for the handling of the mousepad. Which would have acrued £0 of fees if marked correctly as it is under £135. I go back to the desk but as I have already paid the fees I am unable to reject the shipment, but as the box said 6xx, there was no way for me to know before opening it. I contact support and they offer me a replacement...

Recently I ordered a switch tester, and the switches were out of order with no guide in the box as to which were which, so the product was effectively a paperweight as soon as I got it. This November, my boyfriend ordered a set of key caps (after the preorder period) and they didn't arrive until today. When he opened the box, they were a completely different set of caps. Not sure what's going on over there but I don't plan on ordering anything else from here.

I ordered the "Ready-to-Ship" EMU bamboo headphones on 11/13 (see Photo), with an estimated ship date of 11/18. This headphone listing is now in a preorder status, with an estimated ship date of February 14. It seems these headphones will not be shipped anytime soon, so I need this order canceled or substituted. I've contacted customer support four times, and all they have stated is "It can ship anytime" or "We will look into it." I specifically ordered a ready-to-ship item because it is a gift. My kid's Bday is approaching, and I'll need to purchase something else. What do I need to do to cancel this order? I'm fine with substituting this order for the more expensive EMU Detachable headphone that lists "Ready-to-Ship" if it actually ships as listed. Please assist with this seemingly simple request.

Merry Christmas to all!  12 Days of Christmas is making a triumphant return this year, with even more good tidings in store for all to enjoy! Stop back every day and open your daily gift to reveal a coupon code; sales and deals are live throughout the whole event. What is 12 Days of Christmas:  ▪️ The event runs for 12 days, starting Dec 10th and ending on Dec 21st ▪️ Each day and each present opened (one per day) will grant you a new gift—no repeat coupons/gifts ▪️ While the gift-opening event is going, we are also running our 12 Days of Christmas Sale (link to be added when it goes live); place your in-stock orders now and most should deliver before the holidays**  Hurry on over to the event page—those gifts aren’t going to open themselves!  Highlighted Sale Items:  ▪️ Coming soon! If you score something good in your gift, let the community know! Comment below and share the holiday magic. As always, the usual reminders: ▪️ It’s a great time to join DKC and take...

I have filled out the payment and contact form for the WOBKEY Rainy75 Mechanical Keyboard and typed in my correct address but when click "continue to shipping", it comes up with "Your order cannot be shipped to the selected address. Review your address to ensure it's correct and try again, or select a different address." If anyone knows whether it can be shipped to Australia or how to solve this issue, it would be greatly appreciated.

It's that time of year again. We're cozying up for winter (at least here in the northern hemisphere); American Thanksgiving is right around the corner. And that means deals galore. We are kicking off our festivities a little early this year—Black Friday deals will run from November 21st through the 2nd of December. There's bound to be something here for everyone, so be sure to check them out! Black Friday Bash Details: ▪️ Bonus Rewards - Spend $250, get $20 in bonus rewards; spend $500, get $50; spend $750, get $100** (total spend throughout the event, does not need to be a single purchase) ▪️ Giveaway - We will be hosting a giveaway this year—sign up on the main Bash landing page. ▪️ Main Bash landing page Black Friday Coupon Breakdown: In addition to reduced prices, we've also cooked up some coupons for added savings this year! Nov 21st - 22nd ▪️ DCX20 - Save an extra $20 on any DCX Base Kit ▪️ DESKBTGO - Buy two desk mats, get a third one free Nov 23rd - 24th ▪️...

saw some flashlights online. Does Deop have interest in jumping into EDC gear like pocket knives, pry, flash, etc? Thx

I spent more than an hour attempting to update my Drop Shift keyboard. I'm not sure what has changed, but I was not able to do it entirely from the Drop website as I had previously done. I have most of the keys configured how I would like, but the default LED function was a very bright, distracting, rainbow wave going across the keyboard. Every time I turned the computer on I had to manually adjust the lights how I liked. Using the online version or the locally installed app, you first have to install the QMK XAP interface. You then have to flash your already configured firmware file, which can be done on the Drop website. If you are logged in your last configuration is saved under your account and you can alter what you like, so you don't have to start from scratch. So, following the instructions I selected the appropriate board, entered bootloader mode, but when attempting to flash the file, I would get an error that the C:/Users/Mike C..... command is not recognized...

so ive tried to order a few iems and heaphones and other stuff and i notice i cant order im from israel i used to order some time ago and i had not problem if any one got an idea to what happen i would appreciate it

You know the story. 3 rings to the Elven-kings. 7 to the Dwarf-lords. 9 to mortal men. And 1 to the Dark Lord. What will your fate be? Spin the Wheel of Power to see where you land on the ring of prizes. Regardless of the outcome, be sure to take a look at the Lord of the Rings collection after claiming your prize. You can spin the wheel a maximum of three times, but much like those who have worn the Ring of Power—there's no turning back after that button is clicked. How did the journey go for you? Share your spoils below.

Hello Everyone!  It’s that time of year again. Summer is in full swing, we’re enjoying time with friends and family, and most relevant to our shared hobbies—it’s Prime Time for more sales! We’ve got lots going on, so read on for more info.  Following the trend of the last couple of years, the complete list of sales is too large to list here (check the promo landing page when it goes live for complete info). Listed below will be some particularly noteworthy deals as a sneak peak to what’s coming.  :)  ▪️ #1 Sitebusters live at 11pm PT on 7/15/2024 ▪️ Drop CSTM80 Mechanical Keyboard $99 limited to 100 keyboards (MSRP $149) ▪️ Drop CSTM65 Mechanical Keyboard $79 limited to 100 keyboards (MSRP $129) ▪️ Drop + Sennheiser HD6XX $169 (MSRP $219) ▪️ Drop + EPOS H3X $39 (MSRP $79) ▪️ Wobkey Rainy 75 Keyboard starting $99 ▪️ GMK Mecha-01 Keycap Set $99 limited to 200 sets (MSRP $149) ▪️ DCX White-on-Black keycap set $49 (MSRP $99) ▪️ Campfire Audio Orbit Bluetooth Earphones $99 (MSRP...

The cable on my HD6xxs started to malfunction and after contacting support I was explicitly promised a new unit free of charge but instead was issued a refund. When I asked for the original agreement to be honored I was told there is nothing they were willing to do and: "Feel free to place a new order for the headphones if you wish though." After a few more emails I was given a $20 credit and conceded to "[feeling] free to place a new order" but because of current exchange rates and duty I had to pay an additional $65 or so. They refuse to reimburse me. Very unlikely I will be ordering from here again.

Be careful claiming warranty, I was explicitly promised a new unit free of charge but instead was issued a refund. When I asked for the original agreement to be honored I was told there is nothing they were willing to do and: "Feel free to place a new order for the headphones if you wish though." After a few more emails I was given a $20 credit and conceded to "[feeling] free to place a new order" but because of current exchange rates and duty I had to pay an additional $65 or so. They refuse to reimburse me. Very unlikely I will be ordering form here again.

Our good friends over at Elgato (also part of the Corsair family) are launching a new product line today, Elgato Neo. We thought these would be a great fit for the Drop community, considering the attention to both function and form. We're very excited to be able to host this suite of creative-focused products on Drop.com. To celebrate the occasion, we're hosting a launch event of our own with daily coupon codes and a giveaway at the end! Head on over to the event page if you haven't already to check it out. All Elgato Neo products can be found on the event page linked above, or on their individual pages below—note that any Elgato Neo products purchased through Drop will get 10% back through Drop Rewards: ▪️ Elgato Stream Deck Neo ▪️ Elgato Game Capture Neo ▪️ Elgato Key Light Neo ▪️ Elgato Wave Neo Be sure to join the giveaway on the event page! (Direct link to giveaway) What coupon have you rolled so far? And as always, our usual reminders: ▪️ Drop Keyboard Club—see...

Is it just me or was this place much better when it was Massdrop? Instead of expensive collaborations, it was all about finding good deals that got better with more participation. Anyone know if this place will ever revert to those times or if there are any other sites that might be doing what this site stopped doing?

I bought an order that consisted of products that were ready to ship on Feb 13 and March 29. Will they ship all together on March 29 or will they be split and the orders that are ready to ship earlier ship on Feb 13?

So, after a couple of years being into the watch hobby and since in the meanwhile Drop has nothing to do with watches anymore, I wanted to present you how my budget collection ended up! Beater: Casio f91w - neon green Sports: Seiko Midsize Diver SKX013 ( 1997 original - moded with aftermarket bezel ) Business: Seagull 1963 Chronograph ( Red Star - reverse panda version ) Dress: Seiko SNK369K1 ( moded with 70's original handset & champagne dial ) oh & Merry Christmas to the world!! : )

Happy Holidays! With the New Year approaching and spirits high, we wanted to share some mocktail concoctions to help spread some holiday cheer. A total of 5 mocktails were created, and the recipes as well as images will be posted throughout the week. The inspiration for the mocktails comes from some of our most popular Keycaps and Keyboards. We encourage you to try the mocktails during this the New Year's celebrations. Let us know what you think! And while you are here, don't forget our last sale of the year. Happy New Years Eve! Our final mocktail, The Latte Martini, is here to help ring in the New Year! The second round of mocktails have arrived! Introducing The Blue Samurchai and The Shinai-jito For our first round of mocktails, please enjoy The Astrolopolitan and The Belafontail (mod edit: formatting)