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Evshrug, can you speak to the issue that several have mentioned, namely the one earbud not working issue when you take it out of the case? I have the same issue (which interestingly started happening about a week ago) but it's my right earbud. It is incredibly frustrating because I can't do anything to wake it up and after the umpteenth try it magically it works again after a long while, then it happens again the next time I take it out of the case. If the new firmware doesn't come out within the next few days and solve most if not all of these issues, my order will be going back as well. Thanks.

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Hey inkd, EDIT: Firmware Update available now! SoundID has an app update coming soon which should make firmware updates easier, and then by the end of this week we should have a new firmware update which will increase the volume range, extend the duration for how long a touch is considered a “tap” (touch controls should fee more responsive), as well as all the other firmware benefits for people who had difficulty performing firmware updates before. I’ve seen a small number of people contact support (support@grellaudio.com) with the issue of the left earbud not playing audio. We recommend performing a factory reset on the earbuds, and this has resolved the issue for most people and they’ve had better stability since. One person just needed his TWS/1 to restart because his left earbud had received too many commands, causing the processor inside to freeze and the touch to no longer be responsive… but after letting the battery run out and recharging the earpiece to full, his headphones haven’t had issues since then. To perform a factory reset: hold both earpiece’s touch controls for 10 seconds, then place both earbuds back into the case and close the lid. Then, while the lid is closed and the TWS1X are disconnected from your phone, go to your phone’s settings and “forget” the pairing. Then take the buds out of the case and pair them fresh with your phone again. After that, we highly recommend you perform the firmware update when it goes live this week! The cross-body Bluetooth connection was tested and optimized so the design shouldn’t have a connection issue. So, if you performed a factory reset and update the firmware this week, and your one earpiece still doesn’t work, then you should contact Drop for an exchange.
(Edited)
I understand it can be frustrating not to get replies when you need help, but we need a break sometimes, and usually the weekends are our breaks. Sometimes I’ll check because work is never far from my mind, but usually me and Gisli are “on” Monday through Friday and we reply within 24 hours. Did you send an email on a business day? What I was suggesting here was to let the battery run out, so that the unresponsive earpieces would turn off, if you can’t get them to reboot any other way. If you were able to update to firmware 2.0, they had to work at some point, and I’m just recommending a factory reset once you do get them responding again just out of an over abundance of caution. Gisli will send you the return address on Monday, because he handles the returns, but try rebooting (through power drain if necessary) and then resetting the earbuds just in case that lets you use them this weekend to listen to some tunes. Best wishes to you.
grobdoe
8
Jan 10, 2022
EvshrugThanks… you have been very helpful.
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