PC38x headset mic not working

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I just got my PC38x and tested it out on my laptop. The headset sounds great but I can't seem to get the mic to work. In the settings, you can see the mic but no sounds can be heard. I've tried the mic in multiple different orientations. I believe it might be the cable or the headset but I'm not sure. I have asked multiple discord servers about the problem and tried many solutions but it does work.
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Driver updates? Are you using the correct cable?
aidan__tru
0
Jan 17, 2022
I just tried my headset with my PC and phone and the mic doesn't work. Is there anything else I could do so it'll work?
Seems like a defective unit. I would contact customer service