Has anyone ever lost packages delivered from MassDrop. Recently I bought a Kershaw Blackout (~$37) that I never received. USPS said "delivered in mailbox" but I received no packages.
Created a case with USPS but no one ever called me back after 4 business days.
Massdrop support was kind enough to offer me a replacement/refund but they mentioned that can only do it once. I opted out of this one-time offer for now; I'd rather sacrifice my $37 this time and wait till USPS loses a higher value package before burning this option.
I'd probably also be wary about ordering anything seriously expensive from MassDrop because USPS is notoriously unreliable in my locality.
Also, I found I cannot file a claim to USPS because the package was not insured by MassDrop. So if you burn your one-time replacement/refund option and USPS loses your package again you are shit out of luck.
My question to MassDrop support was:
1. Does MassDrop insure the delivery or is there an option for me to insure the package delivery even if by paying extra bucks?
2. Is there an option to choose a different carrier (like UPS) over USPS even if by paying extra bucks?
Yet to hear from them on this but my money is on "no" for both answers.
Meanwhile I'd like to know your thoughts on this matter.