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Showing 1 of 26 conversations about:
Logistics Updates: New Delivery Methods
By
AlexPk
KnotHere
0
Jan 18, 2017
I am awaiting arrival of my Marmit Ion. Once again, there is some mysterious delay. This is the second order this has happened with. I asked in the product discussion beforehand if there was any issues getting this product before my winter hike and assured I woukd receive it. Yet I just got an email stating there is a unknown delay and back order. Even after contacting support I have no answers. I am now without a sleeping bag and forced to cancel my hike. This is my I will never order from MassDrop again.
eksuen
748
Jan 18, 2017
KnotHereAs someone who works for a manufacturing company, I can tell you that often (as much as we can), we don't disclose the reason for a delay unless that reason is pertinent to the product itself (assembly process issue, defects, low yields, etc.). As a customer, I know it's frustrating and I've been there myself. I guess I can count myself as lucky enough to have some insight into all the logistics that happen behind the scenes before a product reaches a customer. So without condoning or condemning either you or MD, I can say I understand. So for products I need to have on hand by a given date, I will order off of Amazon or directly from the vendor/company. I hope this helps, whether or not you choose to do further business with MD.
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