I ordered the "Ready-to-Ship" EMU bamboo headphones on 11/13 (see Photo), with an estimated ship date of 11/18. This headphone listing is now in a preorder status, with an estimated ship date of February 14. It seems these headphones will not be shipped anytime soon, so I need this order canceled or substituted. I've contacted customer support four times, and all they have stated is "It can ship anytime" or "We will look into it." I specifically ordered a ready-to-ship item because it is a gift. My kid's Bday is approaching, and I'll need to purchase something else. What do I need to do to cancel this order? I'm fine with substituting this order for the more expensive EMU Detachable headphone that lists "Ready-to-Ship" if it actually ships as listed. Please assist with this seemingly simple request.

Merry Christmas to all! 12 Days of Christmas is making a triumphant return this year, with even more good tidings in store for all to enjoy! Stop back every day and open your daily gift to reveal a coupon code; sales and deals are live throughout the whole event. What is 12 Days of Christmas: ▪️ The event runs for 12 days, starting Dec 10th and ending on Dec 21st ▪️ Each day and each present opened (one per day) will grant you a new gift—no repeat coupons/gifts ▪️ While the gift-opening event is going, we are also running our 12 Days of Christmas Sale (link to be added when it goes live); place your in-stock orders now and most should deliver before the holidays** Hurry on over to the event page—those gifts aren’t going to open themselves! Highlighted Sale Items: ▪️ Coming soon! If you score something good in your gift, let the community know! Comment below and share the holiday magic. As always, the usual reminders: ▪️ It’s a great time to join DKC and take...

It's that time of year again. We're cozying up for winter (at least here in the northern hemisphere); American Thanksgiving is right around the corner. And that means deals galore. We are kicking off our festivities a little early this year—Black Friday deals will run from November 21st through the 2nd of December. There's bound to be something here for everyone, so be sure to check them out! Black Friday Bash Details: ▪️ Bonus Rewards - Spend $250, get $20 in bonus rewards; spend $500, get $50; spend $750, get $100** (total spend throughout the event, does not need to be a single purchase) ▪️ Giveaway - We will be hosting a giveaway this year—sign up on the main Bash landing page. ▪️ Main Bash landing page Black Friday Coupon Breakdown: In addition to reduced prices, we've also cooked up some coupons for added savings this year! Nov 21st - 22nd ▪️ DCX20 - Save an extra $20 on any DCX Base Kit ▪️ DESKBTGO - Buy two desk mats, get a third one free Nov 23rd - 24th ▪️...

I ordered the "Ready-to-Ship" EMU bamboo headphones on 11/13 (see Photo), with an estimated ship date of 11/18. This headphone listing is now in a preorder status, with an estimated ship date of February 14. It seems these headphones will not be shipped anytime soon, so I need this order canceled or substituted. I've contacted customer support four times, and all they have stated is "It can ship anytime" or "We will look into it." I specifically ordered a ready-to-ship item because it is a gift. My kid's Bday is approaching, and I'll need to purchase something else. What do I need to do to cancel this order? I'm fine with substituting this order for the more expensive EMU Detachable headphone that lists "Ready-to-Ship" if it actually ships as listed. Please assist with this seemingly simple request.