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SEND THE WRONG ITEM TO ME CAN'T GET REFUND FROM SUPPORT!

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I bought a speaker from them, the AUDIOENGINE HD6, BUT i ended up getting wrong item which is SENNHEISER HD6XX headphone. Ive send the details to support and they give me 2 option which partial refund ($20 credit with cash refund $25) or full refund which i have to return the headphone to them. But now they reply me that they will only allow for partial refund for me! Got me so mad and sad about this T_T. The speaker i bought cosr $549, but the headphone is just $219! THAT ISN'T FAIR FOR ME, i have to bear their own mistakes for this?? this is ridiculous! SUPPORT PLEASE REPLY!!!
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hanakogurl
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Jun 10, 2022
hi, thanks for the full refund, but im still kinda sad about the speaker i couldnt get, hope u guys will do another run for hd6 speaker
Hi, wanted to follow up on this. It looks like a full refund has been issued now - is everything resolved or can I do anything else to help?
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