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My OLKB planck stopped working after 1 hour, what can I try to make it work?

I received my OLKB planck a couple of days ago and after having used it for about an hour it stopped being recognized by my laptop. I've tried with other cords, resetting the keyboard, restarting my laptop, tried it with another laptop - but nothing works so far. I asked Drop Community Support - but they "we suggest heading over to the product's discussion page and asking the community to see if anyone has more insight or doing a keyword search for the topic." So here I am - what can I try? Thank you in advance, Elisa
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