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Cayin MT-12N Integrated Amp

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A community member
Aug 27, 202256 VIEWS
I ordered one on the last run that was supposed to come with a 12ax7 tube in the preamp circuit. The unit arrived early with a 12au7 in the preamp circuit. I did not want that unit as it was not what I ordered. I tried for two days through Drop contact forms to reach anyone to help. Finally, late I the second day Crystal sent me an answer to take pictures of all labels on the box the packing list and the unit itself. Two more days go by and nothing, so I created another contact form. Finally, Joseph, the lead of community support, writes to me, apologizes, and offers me a $40 credit to my account for all my troubles over 4 days. Fine but I want what I ordered. But no deal we can’t send you what you ordered because they are all sold and no more are coming. Really!!! Why do you not at least have a few backups for situations such as this? Joseph and I go back and forth through emails, and it gets a little heated I say on both sides. All I can have been given a return authorization and a refund. Here’s your money go away!! Joseph even mentioned at one point that he does not know if there were more units in the run that also may be incorrect. I have been trying to connect with the CEO Steve El-Hage with no luck. This is my story of how I was treated after trying to spend over $500. Any thoughts on the subject? Michael Irving
(Edited)
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A community member
Aug 29, 2022
After considering length of time to wait for another run on this with the 12ax7 preamp I will keep the unit at this price point. I have about 100 vintage 12au7 tubes and I will find the sound I am looking for. This in no way does this excuse the way I was treated last week over this purchase. I will after burn in be back with my review of the amp.
(Edited)
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