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Damaged-Used HE-X4

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Hello Drop Community, I purchased Hifiman HE-X4 a couple of weeks ago with the dekoni earpads. The order total is 144$ including the shipping. I received the product today and opened the box and the product is used and damaged. Has this happened to someone before? If so what was Drop's reaction? I already contacted the support team but I would like to hear from you as well as Drop lost my trust. Thanks a lot
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od_rybakov
1
Sep 6, 2022
BTW, They sound amazing, still can't believe that $150 headphones can be so good.
od_rybakov
1
Sep 6, 2022
This happened to me. But I managed to wipe out these white marks on the cups and that was it. Not sure if they were used. Looks more like postproduction leftover, but not sure
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