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Giving Thanks: A Letter From CEO Jef Holove
By
Drop
bryant
242
Nov 24, 2022
I get the pivot to luxury/premium bespoke stuff, but bespoke is not synonymous with beta quality products unless they're priced competitively with the market.
Drop sells bespoke, premium items like limited run keycaps etc, priced as if they're refined custom products but relies on its buyers to dogfood a product to help refine it...
If an iterative beta-adjacent model is what you're after, price down. Otherwise, invest in the fit and finish. I've spent thousands here. Just like Elsie, there's a reason I stopped.
Happy Thanksgiving though. I don't expect to be special here; I'm not your target audience anymore. Just sharing feedback lol
(Edited)
JefH
38
CEO
Nov 25, 2022
bryantI replied something similar to Elsie, but didn't want to assume you'd see it. First, thanks for the thoughts. I can't speak to all projects of the past, of course, but I can say when it comes to some of the examples I mentioned, a great deal of time and effort went into the details ... both during initial development and in digesting community input. Fortunately for everyone, that input was pre-production vs. dog-fooding after the fact.
Regardless of if and when community input is offered, we know we need to deliver good value. Wherever we can, we aim to offer better prices than the market in general on the vast majority of what we curate, whether our product or a partner's. I think DCX compares favorably to GMK (except for when we ourselves run a crazy sale like BOGO), our audio collabs are better value than mainstream equivalents, the cool finds we curate are discounted (unless the manufacturer won't allow it). Where we get it wrong, we want to hear (and usually do).
In the meantime, we've been running non-stop promotions to make it all more affordable in these times. Hopefully you'll find a deal that tempts you to back to test my position.
(Edited)
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