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Getting a refund

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How do you get a refund on an undelivered item? I have an item which hasn't been delivered. I've spoken to the courier and they've asked for the seller to open a ticket so they can investigate the parcel. Drop aren't responding to emails regarding this request at all, so I think it's just best to get a complete refund for this item and abandon purchasing from here ever again
(Edited)
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lxix.corp
200
Dec 7, 2022
I'm interested in this too as I suspect one of my deliveries is now lost. Have you heard anything back from Drop CS?
lxix.corp
200
Dec 10, 2022
Nightmare! Out of interest, did you check your email spam folder? My invoice didn't come through but when I checked my junk folder, there were two invoices and a payment request in there!
CM24
4
Dec 10, 2022
lxix.corpI checked but nothing was there
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