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Has anyone else been affected by awful shipping experiences?
I ordered a pair of Meze 99 Noirs the day after Christmas and have only been met with shipping delays and have been completely left in the dark by customer service. I was told there was a warehouse issue and was wondering if anyone else has had similar experiences lately.
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keyboard_arrow_downtlsanders80
0
Jul 26, 2024
Funny, I ordered from them on July 18th and am also getting the "back log in the warehouse" excuse.
caliman64
3
Jan 5, 2023
I ordered on Dec. 19th and still haven't seen anything. They told me 7 to 10 business days before it will even ship. That was on Dec. 31st.
caliman64
3
Jan 9, 2023
caliman64My order finally shipped last Friday. It's expected to arrive on Thursday the 12th, three weeks after my order date.
Peacenik
5
Jan 5, 2023
mousedroop is literally down to one man and his dog now. They are considering dropping the last remaining product lines and focusing on key caps only. If that should still be too much they will only carry caps for the letter Z.
UnshavenMarc
4
Jan 4, 2023
I placed an order on 12/19 for a Drop Barebones board. Still hasn't gone out. No updates. Just "warehouse issues".
(Edited)
Junk_bow
28
Jan 4, 2023
UnshavenMarcThis is so unacceptable, have they at least give you a timeline on when to expect anything?
UnshavenMarc
4
Jan 4, 2023
Junk_bowNope. I've asked several times, and have been asked to be patient. The real turn of the screw? The order placed on the 19th was to REPLACE a defective different product. L-M-A-oopsie.
jrobins
30
Keyboard Club Member
Jan 4, 2023
yeah, I placed an order before Christmas (est ship date of 12/22) that still hasn’t gone out. It sounds like the current estimate is 1/13. I’m willing to be patient to an extent since this is the first time an order from Drop has shipped late for me, but we’re beyond two weeks now and I’m hoping they send it express when it does go out (especially since I paid for “plus” shipping haha).
Update [1/17/23]: My order has finally shipped! One of the four items arrived Friday or Saturday, and the other three items got picked up by the shipping carrier today. They're projected to arrive on 1/20, which is exactly one month from my order date. I'm pretty irritated by the way this situation was handled, but I've had enough good experiences with Drop to offset one bad experience. Here's hoping this was a one-time thing. Kinda hoping Drop listens to some of the customer feedback (brutal as it may be) that has arisen from the situation to help themselves be better in the future. Drop, you guys do a lot of things right. Don't be losing customers over poor communication and a lack of transparency. Maybe toss the customers who were affected a goodwill credit or something, just to let them know that you still appreciate their business (and patience), and that this won't happen again.
(Edited)
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