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Showing 1 of 54 conversations about:
UnsatisfiedCostume
11
Jan 11, 2023
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Very disappointing first experience I do understand delays but vague answers like “couple of weeks” and there’s people that’s been waiting for a month this is very unprofessional.
HoffmanMyster
3235
Community
Jan 11, 2023
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UnsatisfiedCostumeSome clarifications I can offer, though I understand the frustration and that these might not really help in the end:
▪️ We are in constant communication with the warehouse partner (external company that has their own personnel and works with multiple businesses) to understand the outage and timeline to resolve; it's our understanding that they are working to implement a secondary system to get through this, but we don't know the exact timeline at this time, so a couple of weeks is unfortunately the best estimate we can offer without over promising
▪️ The folks who have been waiting for a month (which I'm very sorry for and have no intentions of minimizing those wait times) had placed pre-orders for products which had originally estimated to ship in late December (the time of the outage), and were subsequently delayed; there was a known wait time of a month, plus these warehouse outage delays tacked on the end - still a bad experience, and again not minimizing the impact, just clarifying as I see some comments confused about it
I will continue to post updates here as the situation develops, so please keep an eye out for that. Our apologies for all the delays surrounding this situation.
rdewitt
7
Jan 12, 2023
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HoffmanMysterBeyond bad experience buddy, I ordered Nov 8th with a ship date of Dec 21. I ordered tubes for my amp from war torn ukraine that came within 2 weeks. I cant cancel my order because I already ordered these tubes and cant really use them anywhere else. It feels like you borrowed my money. This was christmas time you all should be ashamed.
grettarehmanjones1
15
Jan 12, 2023
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rdewittYou are so right? And we cannot get a refund as quick as they took the money out of the account.
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