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HoffmanMyster
3235
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Jan 17, 2023
Stickied
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Update: The warehouse made some significant progress over the weekend. Nearly every order for in-stock products has been processed through the warehouse system, and should have notified to your email that it is on its way. Many orders have departed the warehouse while others are waiting for courier pickup. Some orders were waiting for an inbound delivery to the warehouse (the item would not have been listed as in-stock when you purchased, but had an estimated shipping date that has now been delayed). These items were unable to be receipted into the warehouse due to the systems outage; with warehouse operations picking back up, this process is able to begin again. For anyone waiting for these items, we expect them to be brought into inventory this week, then shipped shortly after. This covers the vast majority of outstanding/delayed orders. If you feel that your order's status is not addressed in this update, please reach out to the CS team to take a closer look at the specifics. I also want to extend a massive thank you to everyone for your patience throughout this entire process - I know it is not an easy thing to deal with as a customer, especially when we don't have the most clear path to resolution.
Jan 17, 2023
myriadovi
10
Feb 1, 2023
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HoffmanMysterThank you for your effort in expediting this, just received my shipment. I imagine this wasn't easy for you either.
Feb 1, 2023
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