Does Massdrop provide customer support?

Customer Support

!!!!!!!!!!!!!!!!!! Please Respond!!!!!!!!!!!!!!!!!

I am not receiving support for this issue now going 12 days.

I purchased a LZ A4 IEM.

The right earbud is distorting. I have tried it on several devices and switched the cabling so that I know it is the right earbud.

How do I proceed to get this problem fixed.

Aug 18, 2020
I have been trying to order the Sennheiser HD6XX's and every time I input my card it either says card declined or some other issue, placed a ticket 8 days ago and still no response.
Jun 12, 2020
Claimed shipped item 2 weeks ago. Tracking number isnt recognized by shipping company. Obviously hasnt arrived. No answer from support. Sigh.
May 9, 2020
Yeah, drop suddenly started ignoring all support emails and isnt shipping the item from the warehouse for more than 2 weeks now. This isnt funny anymore
May 8, 2020
Hi! Im not sure if the reason my tickets arent being responded to are because of this Pandemic, but I put in a similar ticket for a headset I bought, and its been about a week and they haven't responded. Any help?
Jul 10, 2018
First, find a paper bag, now breath into it — thank you (customer service)
Jul 2, 2018
I have a ticket open as well and mine hasn’t been responded to.
Dec 21, 2019
Are you able to forward my ticket to support? its been a couple of days and I still haven't gotten a response
May 15, 2020
Hi Duncan, Hoping you can help here. Massdrop sent a defective product which I wanted an exchange. They shipped in early April but yet to receive new product. I reached out to UPS and they said it's very likely lost and asked me to contact Massdrop. I have more than a week ago over 3 tickets and no reply. Can you help? Thanks
Mar 9, 2018
Good luck! Massdrop is not responding to me either. They've taken my money, and never shipped my product. They claim it has shipped, but the tracking they've provided hasn't moved. They're crooks if you ask me.
I have to say that the two issues I have had the Massdrop Support Team have been EXCEPTIONAL in all areas. Not just in the response time in coming back to my support request but the extra parts in terms of real SUPPORT not just in getting the problem resolved but also sparking up a professional and warm conversation with you.
Mistakes are made but you only really find out how good a company when things go wrong for which on both accounts Massdrop support should be PROUD and I just wanted to say THANK YOU fof sorting out issues and making my life a little more stress free. ☺️
Feb 12, 2017
Ok I owe Massdrop a partial apology. Given that Massdrop emails reach me perhaps 3 or 4 timer per day sometimes I never thought support emails would be end up in spam. The original Massdrop response: return ship for refund, was within 3 or 4 days
Feb 13, 2017
Hey @tomcun I want to try and figure out why these were going to spam. They shouldn't be and I can't replicate them going there on my end on a few email service providers (gmail, icloud). Could you send me the "header" or "raw source" for one of those emails.
You can see how to do that here:
My email is
Sep 24, 2018
Hello I submitted a ticket like a week and a half ago not even a response? I just don't know what to do
Let me look into this real quick. brb
edit: Looks like some emails weren't being received, but Support has resent the emails this morning. Please check any folders or spam filters to see if something is routing the emails somewhere.
Aug 28, 2020
I have been sending emails to support for over a week to return a jacket. I've gotten nowhwere and no indication other that an immediate automated response that you guys will get back to me. Please get back to me, I do not want to reach 30 days and void my return.