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Goodbye Drop

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Recently had my headband snap on my Elex like just about everyone else. Drop tells me I'm a week out of warranty and to go ask Focal for help. Basically "Go fuck myself". After this level of customer service, I am done with Drop. Product offerings have been less and less as of late and this level of customer service is just trash. They don't want to back up their own products and want you to make repairs yourself. It's gotten to be a terrible business model that doesn't want to try and connect or care about the customer at all. Goodbye Drop. I'm done.
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Miqqi
1
Jan 18, 2023
Ouch….
MiamiWatts
6
Jan 17, 2023
Worst customer service in the business! Everybody knows that.
Grimval
14
Jan 19, 2023
Like it should.
ridhuankim
669
Jan 20, 2023
GrimvalProblem is the 100% fail rate. I bought 2 R2r dacs and both had static noise on one channel. 1 cancelled and 1 replaced. So far so good. The replacement unit also had static noise but now it's out of warranty. If I knew I would end up with paper weight I wouldn't have purchased. To me it is a design fault. They should have recalled the units and fix it properly and send it back.
ridhuankim
669
Jan 17, 2023
Every time I am tempted to buy something here, I look at my aries R2r dac and it gives me all the strength I need to just stop.
ridhuankim
669
Jan 17, 2023
You don't have to leave, just hang around. Get some popcorn and enjoy the drama. Half of drop products I have have broken or become useless right after the warranty period. What didn't break are the sennheiser hd6xx, thx amp, fostex ebony X-00 and a few more. There were many things I was tempted to buy, like the panda and I have HODL(we learn, right? ) and found lots of broken pandas on ebay for parts. Now the desktop speaker, I cancelled the request and decided to step back again and see how it goes. I will wait at least 6 months after the release and see if the product is worth it based on feedbacks from the community. If it really is considered to be good then I may purchase it in the next run.
LordSmashington
91
Jan 18, 2023
Yep it does suck. Too broke to replace them at the moment as well. Gotta love life sometimes...
(Edited)
LordSmashingtonIf I have any bright ideas, I’ll circle back.
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