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Be very aware of drop shipping to the wrong address
I ordered from drop on April 16th 2023, package was shipped on the 18th. It was delivered to the wrong address on the 23rd. It's a minor mistake in the address, it should be avenue, not place. Drop support has done nothing but argue with me when trying to sort this out. They instructed me to go to the address it was delivered to and retrieve the package. They also recommended calling the courier. Contacting the courier did nothing. They told me to contact drop. Drop support has also not been consistent in stating if the address I entered when I ordered was right or wrong, they've gone back and forth with me on this. Does it really matter whose fault it is? Sort it out.
Drop refuses to issue me a refund. I have now disputed this with my credit card company.
Even after submitting several requests regarding this - I simply get copy and paste answers. Or someone that is argumentative.
I will never purchase anything from this site again. What a joke.
I thoroughly enjoy paying for things I never actually receive. /s
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keyboard_arrow_downGhost_of_M
0
Keyboard Club Member
Jun 9, 2023
I am truly sorry to hear about your negative experience. I hope that you will eventually get some resolution.
Marvin2022
4
Apr 28, 2023
I had an Amazon package delivered to the wrong address even though labeled correctly. My wife called the police and they retrieved it for us later that day. I thought it was excessive but the police had no issues in doing so. I'd give that a try.
deanob
0
Apr 29, 2023
Marvin2022I had considered that and likely will pursue that option. I'm honestly pretty taken back by Drop's complete lack of support or effort. I submitted a few different support requests and I have not had any contact from them in almost a week. I don't have the expectation that they would fully sort this out but the lack of any communication is not good. Also engaging in the blame game was a bit odd and unprofessional.
Thanks and I appreciate you sharing your experience.
sdtr
2
Keyboard Club Member
Jun 9, 2023
deanobHonestly that's on the shipping company, they should've checked the address. Drop has nothing to do with it, and their support has only been great so far.
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