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PC38X Microphone not working

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I got the headphones yesterday, the microphone worked at first just after i plugged it in, after a short period of time (probably 10 minutes) it suddenly stopped working, i tried absolutely everything i've seen online, the headphones work perfectly fine but the microphone only produces static, i plugged it in the front and back again, i physically moved the mic up and down to mute and unmute, i reinstalled all my audio drivers, replugged everything, checked all the windows options related to microphone privacy were correct, tried both cables and none of this works. Is there anything i can do?
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