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Massdrop interface additions
I think we need a frequently asked questions page linked up to especially popular drops. for instance the VB87M drop has had the does it work over usb question come up like on almost every page at least twice and has been answered at least twice. People are unwilling to look back at the massive wall of posts to find the answers to their questions. so what do you guys all think.
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keyboard_arrow_downZenix
305
Jun 4, 2017
I think that the devil resides in the details; a few tweaks would be enough to make the website much more polished.
1. The 'reply' and 'share' buttons have multiple words.
2. There is a large, bolded 'image' superimposed on the 'Add image' button.
3. The link/flag/edit/delete button next to the share button is labeled as more_horiz.
4. The like button is labeled as thumb_up.
5. Threads will show the name of the user that posted the latest post in the thread. The user is labeled as keyboard_tab instead of their username.
1. The 'reply' and 'share' buttons have multiple words.
2. There is a large, bolded 'image' superimposed on the 'Add image' button.
3. The link/flag/edit/delete button next to the share button is labeled as more_horiz.
4. The like button is labeled as thumb_up.
5. Threads will show the name of the user that posted the latest post in the thread. The user is labeled as keyboard_tab instead of their username.
fancymans
126
May 24, 2017
While I think a F.A.Q. section or page would help, I also think it goes around the problem rather than solving it.
Let's take a step back and think why people are asking such questions in the first place. The primary reason is likely because the product page doesn't explain the details and specs well enough. I've always seen the F.A.Q. page as a failure to do a good job explaining things in the first place. Ideally, the end user should never feel the need to browse a F.A.Q. because they should be able to find the information where they expected it to be in the first place. F.A.Q.s exist as a cop out to a proper information architecture.
Let's take a step back and think why people are asking such questions in the first place. The primary reason is likely because the product page doesn't explain the details and specs well enough. I've always seen the F.A.Q. page as a failure to do a good job explaining things in the first place. Ideally, the end user should never feel the need to browse a F.A.Q. because they should be able to find the information where they expected it to be in the first place. F.A.Q.s exist as a cop out to a proper information architecture.
Raithmir
663
May 24, 2017
fancymansYeah I agree, keep seeing the same questions asked each time a drop is re-run, when they could have just updated the description. Come on Massdrop!
MaxwellDemonic
838
Jan 29, 2018
fancymansThis happens all the time in the blades section as well. Most drops don't include the type of washers in their description which in turn causes a deluge of questions.
Consequently there are also drops with factually inaccurate information which is definitely not okay.
Consequently there are also drops with factually inaccurate information which is definitely not okay.
Maopet
5
Jun 23, 2016
It would be nice to see an "interested In" button on the drop pages, because as it stands, if i want to keep an eye on a drop i have to constantly check back on the page to see the price etc. it would be cool if we could "follow" a drop and get notifications when the price changes, days left etc.
Maopet
5
Jun 23, 2016
Yes, but what if I don't want to commit at all and want to save it for the next time it drops (if it does) in the distant future.
AntonyFarag
503
Jun 23, 2016
Maopetif the drop ends when you request it you get alerted if it drops again
D.Joves
17
Jun 17, 2016
Yes, a gallery for the images posted in the comments. However, a gallery for the drop description would be nice too.
Kaz
141
Jun 17, 2016
D.JovesThats a great idea. However, you should be put into one stream of all the images (within a drop description) when you click on a picture there. If that is not working for you can you please send over information around what browser you are using on what OS and I'll have someone look into it.
ChuckDee
1906
Jun 13, 2016
Maybe we could start it ourselves, since we can start conversations, and link to them. The only problem with that as of now, is that those that are not in the beta can't see the conversations (ask me how I know).
cbalcom03
283
Jun 12, 2016
Or if there was a feature that would allow you to search through a discussion. Not sure how this would work as I'm not a programer or anything but it would be nice,
Makami
4237
Jun 11, 2016
Absolutly, or better updated description pages of drops covering that. I can't understand fundamental information isn't given at those pages. A simple sentence, this mk only works with BT and not with USB, it's just for charging, would do miracles.
I although would like to see that questions are somehow being flagged to the devs to let them see interaction/answers are needed. It's one thing to let the community giving answers, that's what a community is meant to be, but i've seen it more than once that a question comes up only staff can answer and nothing happens at all. And this is not professional by any means!
I although would like to see that questions are somehow being flagged to the devs to let them see interaction/answers are needed. It's one thing to let the community giving answers, that's what a community is meant to be, but i've seen it more than once that a question comes up only staff can answer and nothing happens at all. And this is not professional by any means!
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