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BEWARE - Warranty not honored
The cable on my HD6xxs started to malfunction and after contacting support I was explicitly promised a new unit free of charge but instead was issued a refund. When I asked for the original agreement to be honored I was told there is nothing they were willing to do and: "Feel free to place a new order for the headphones if you wish though." After a few more emails I was given a $20 credit and conceded to "[feeling] free to place a new order" but because of current exchange rates and duty I had to pay an additional $65 or so. They refuse to reimburse me. Very unlikely I will be ordering from here again.
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keyboard_arrow_downjennie258fitz
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Oct 10, 2024
Really frustrating to have your initial agreement disregarded like that, especially after you reached out for support and were promised a replacement. It’s disappointing when companies don’t honor their commitments, and the added costs from exchange rates and duties make it even worse. It’s understandable why you’d be hesitant to order from them again after this experience. Hopefully, they can improve their customer service in the future Receiptify
(Edited)
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