Does "Customization software" mean QMK/VIA, or something else?

Making your keyboard work for you! When shopping for a new keyboard you may have heard that you want to have a keyboard that is compatible with QMK, VIA, or VIAL. These are three different programs that allow you to modify the assigned keys on a keyboard. This is one of the major advantages of using a custom mechanical keyboard and one that I feel is criminally underused. Making small adjustments to your layers can allow you to tune your keyboard to your exact specifications. For example, I always swap the position of left control and caps lock. I’ve always felt that caps lock was a waste of such a valuable space. For those of you that read some of my earlier articles, you’ll know that my first mechanical keyboard was a Happy Hacking Keyboard. As you’ll see later on, my personal layouts are heavily inspired by this keyboard, even going so far as to mapping my backspace to the pipe key on nearly every single physical layout, yes including tenkeyless. Today, I hope you can take away...