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Why haven't I received a shipping code or response from customer service for my order in over 3 weeks?

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Hello, I apologize for using the community to post a customer service ticket essentially, but I haven't gotten any update from this website for my FIRST ORDER regarding some headphones I ordered. Essentially, my partner ordered me some gaming headphones ( Drop + EPOS PC38X) a few weeks ago. I have an attached screenshot of the confirmation code on this post. Normally I'd expect a shipping code to be provided, at most, a week later, but I decided to give this website a little bit more patience because to begin with, my girlfriend was skeptical, but after reading some posts on Reddit recommending this site, I convinced her it wasn't a scam. 3 weeks later, lo and behold, we still have not gotten any kind of shipping update. I am just wondering, on average, how long it takes for an order to get to the buyer here. I have ordered from websites like Shien and etc, so I am not really stressing anything, but considering the fact that I sent customer support an e-mail 10 days ago and have not gotten a response, I am wondering what is going on with my order? Again, I apologize for writing this post on the website's forum. I just felt there'd be no other way to grab the website's runner's attention. And once again, I have attached a screenshot of the confirmation code so that admins may help me with this.
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Thank you in advance.
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amycs
115
Admin User
Sep 11, 2024
Hello @llamayokohama We've responded to the original purchaser's email on August 30th, one day after they submitted their ticket. The reason the original purchaser hasn't received a shipping notification is because this Drop + EPOS PC38X Yellow Gaming Headset is a preorder scheduled to ship on Sep 27, 2024. Each product page has the shipping date at the bottom of the page for your reference at the time of purchase. If there's anything we can help with, please contact us at drop.com/support.
(Edited)
odoamne
1
Sep 11, 2024
I’m in the same boat. Still waiting for a follow up shipping email.
amycs
115
Admin User
Sep 11, 2024
odoamneHi @odoamne You've joined the Drop + EPOS PC38X Gaming Headset preorder run that's scheduled to ship on Oct 31, 2024. You will receive tracking number to your email as soon as it's shipped.
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