Why haven't I received a shipping code or response from customer service for my order in over 3 weeks?
Hello, I apologize for using the community to post a customer service ticket essentially, but I haven't gotten any update from this website for my FIRST ORDER regarding some headphones I ordered. Essentially, my partner ordered me some gaming headphones ( Drop + EPOS PC38X) a few weeks ago. I have an attached screenshot of the confirmation code on this post. Normally I'd expect a shipping code to be provided, at most, a week later, but I decided to give this website a little bit more patience because to begin with, my girlfriend was skeptical, but after reading some posts on Reddit recommending this site, I convinced her it wasn't a scam. 3 weeks later, lo and behold, we still have not gotten any kind of shipping update. I am just wondering, on average, how long it takes for an order to get to the buyer here. I have ordered from websites like Shien and etc, so I am not really stressing anything, but considering the fact that I sent customer support an e-mail 10 days ago and have...
Sep 8, 2024
1) This number is not chosen by the distributor or retailer, it is determined by the manufacturer. Unless you are buying directly from the manufacturer it's just a number on a product description.
2) The MSRP is selected based on a number of factors and has more to do with desired market segment (e.g. entry/value level, mid-tier, high-end/premium/luxury) and buyer psychology than what the product will actually sell for. Unfortunately people often mistake a higher MSRP for a "better" product. While you this can be true in certain cases it most certainly does not apply universally. Sometimes you are paying significantly more for a product because of high marketing costs, brand prestige and a bloated distribution network where multiple parties intend to make a profit.
3) The vast majority of audio manufacturers are not direct to consumer sellers, so a high MSRP provides a ton of margin (difference between what a seller paid for the product and what they intend to sell it for) for various retailers and distributors to run sales, specials, clearance price etc...
4) Audiophile gear in particular is still quite a niche market, bringing out a product with an MSRP many many times the production cost provides a sort of "security blanket" to the manufacturer. If sales are low they can still recoup their costs and not lose money. Sell a few at a high price versus a ton at a low price.
5) Pricing works like this:
(R&D Cost + Materials Cost + Production Cost + Cost of Running Business + Advertising Cost)/Anticipated Sales + Desired Profit Margin = Wholesale cost
The Wholesale cost is what is paid by either a distributor or retailer, not the end consumer. Typically a large manufacturer has ZERO interest in managing small shipments to individual retailers or consumers so they sell to a distributor.
That distributor then tacks on their Distribution Costs + Desired profit = Wholesale Cost to Retailers.
Retailers take (Wholesale + Cost of Running Business + Advertising Cost)/Anticipated Sales + Desired profit to get what is often called "Original" or "List" Price. This is often what a product sells for when it first hits the market.
All parties in the chain are trying to ensure they DON'T LOSE MONEY and nobody will buy a product that is selling for more than what the manufacturer says it's worth (limited availability items are excluded from this). As a product continues through its life cycle, you will often see this price drop as each party has recovered a lot of their lump sum costs or has adjusted their desired profit per unit to induce more sales of a well received product. The Wholesale Price from the manufacturer drops due many factors including recovered R/D, Production Costs, economies of scale, a replacement model has been released and the list goes on....
6) The definition of an items value is what a consumer is willing to pay for it. You can ask $1 million for a bottle of tap water but doesn't mean anyone will actually buy it. In the end the only thing that matters is what different retailers are charging for the same item.
FAQ
1) Isn't putting an MSRP on your site/ad illegal if you have never sold it at that price - Not just no but....... Hell No!
2) But Kohls was successfully sued for doing that, why isn't it illegal again?
Kohl's was fined for deceptive sales practices because they advertised "Sales" or "Discounts" relative to their own "original" or "list" price when they NEVER offered it at the price they claimed and had no intention to do so. Their "sale" price was actually their List/Original Price.
Sorry for the quasi-rant but I'm so very tired of post after post after post of people who don't understand what this acronym means, complaining to Massdrop that they are scamming people. If you don't like the price they are selling it for, buy somewhere else and skip the inane post about MSRP. I for one would like to see actual discussion about the products being dropped in the Discussion section (reviews, feedback, durability tests, comparisons to other similar products, etc..). Anyone else feel the same?