May 30, 2017

NuForce NE800M Earphones

stopped working after 6 months. No support from Massdrop, no warranty. Buyers beware please checkout what your covered for if anything ( 30 days only in my case) before you buy.

Hi gz00,
All our products have 1 year warranty. Are you located in the USA?
- Jyri/NuForce
No UK. Jodi (Massdrop Community Support) May 26, 9:02 AM PDT Hi Andrew, Thank you for contacting Massdrop Community Support! I am sorry about the headphones not working anymore and I will do what I can to help. For products that do not have an included manufacturer's warranty, members have 30 days from the date of delivery to report an issue. For products that include a manufacturer's warranty, members must report an issue within the stated warranty period. After reviewing your transaction, it appears that the time-frame for reporting an issue has passed, which means we are not able to provide a replacement or facilitate a return. We encourage you to try and reach out to the manufacturer to see if they are able to assist you with a replacement. Thank you for your understanding of this policy. If we can help you with anything else in the future, please contact us.
Sorry I missed your reply earlier. Let me look into this and come back to you here.