Trust issues-cancelled my order
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Ordering something online from a company in another country is an unnerving experience and it takes a leap of faith to do so. I am surprised that customers have to ask for updates when the estimated shipping date passes. Toward building a reputation of trust and reliability, one would think Massdrop would provide an update on or before the estimated shipping date. After all, they have my money. I cancelled my order today and I hope I do not have any problems having my funds reversed back to my card. Yikes.
thumb_upJedi_IT
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darkvoice
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JamesNguyen
106
Apr 6, 2019
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Same, they cancel my Juke Box Keycaps after waiting for 2 months and 4 days (included delayed time). I already try to be patient but this company is just so trash. How can they take people's money when they can not guarantee that their customers will receive it. Moreover, this is the first time I see such a trash company like this. They take people's money (I think they use it to invest to something else, and they misuse our money instead of "borrowing, sorry my english is bad but I think you get what I mean) - Then they did not ship our orders on the promised day - they let us wait after sending a delayed letter - then another letter - then last letter is a an apologize. What the fuck is that Massdrop? Are you a joke? Our time we spend for 2 months and let you borrow our money to do something else, and you give us back your cheap ass $10 as an apologize? Shame on you Massdrop!! I hope you can use that $10 to go back to school and learn how to run a business correctly. Fuck Massdrop !!!!!!!
Apr 6, 2019
ccleveland88
2
Apr 6, 2019
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Massdrop just cancelled my order on me after waiting 7 weeks, 2 days before the estimated ship date of April 8. No explanation, no recourse, nothing. So yeah - utter bullshit.
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Apr 6, 2019
JamesNguyen
106
Apr 6, 2019
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Same, they cancel my Juke Box Keycaps after waiting for 2 months and 4 days (included delayed time). I already try to be patient but this company is just so trash. How can they take people's money when they can not guarantee that their customers will receive it. Moreover, this is the first time I see such a trash company like this. They take people's money (I think they use it to invest to something else, and they misuse our money instead of "borrowing, sorry my english is bad but I think you get what I mean) - Then they did not ship our orders on the promised day - they let us wait after sending a delayed letter - then another letter - then last letter is a an apologize. What the fuck is that Massdrop? Are you a joke? Our time we spend for 2 months and let you borrow our money to do something else, and you give us back your cheap ass $10 as an apologize? Shame on you Massdrop!! I hope you can use that $10 to go back to school and learn how to run a business correctly. Fuck Massdrop !!!!!!! 
Apr 6, 2019
ElectronicVices
2328
Jun 29, 2017
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I"ve not had any issues with Massdrop and as far as cancelling goes they don't actually offer that as a policy. Once the drop ends you are locked in in all but exceptional circumstances. If they offered it to you, it was out of a customer focus and against their standard operating procedures. If you want something fast don't use Massdrop. This method of purchasing is called a Group Buy and typically they were organized ad hoc on various social media with little to no communication about status. Massdrop is heads and tails above other group buy organizations but this style is certainly not for everyone.
Jun 29, 2017
darkvoice
7
Jun 26, 2017
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Massdrop pretends to give the option of cancelling the order, The same day they informed me I have the option of cancelling my order I asked to cancel it. Their response was that it had already shipped so they cannot cancel it. I asked for shipping information and have been waiting days for a response. So it looks like they are choosing to ignore my request because they are unable to provide shipping information because they have not shipped it. So they lie to keep the money? So it appears.
Jun 26, 2017
JamesNguyen
106
Apr 6, 2019
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Same, they cancel my Juke Box Keycaps after waiting for 2 months and 4 days (included delayed time). I already try to be patient but this company is just so trash. How can they take people's money when they can not guarantee that their customers will receive it. Moreover, this is the first time I see such a trash company like this. They take people's money (I think they use it to invest to something else, and they misuse our money instead of "borrowing, sorry my english is bad but I think you get what I mean) - Then they did not ship our orders on the promised day - they let us wait after sending a delayed letter - then another letter - then last letter is a an apologize. What the fuck is that Massdrop? Are you a joke? Our time we spend for 2 months and let you borrow our money to do something else, and you give us back your cheap ass $10 as an apologize? Shame on you Massdrop!! I hope you can use that $10 to go back to school and learn how to run a business correctly. Fuck Massdrop !!!!!!! 
Apr 6, 2019
BF_Hammer
692
Jun 24, 2017
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You do what you are most comfortable doing. My experience is that Massdrop has had excellent communication about shipping. They have sent me emails with an update when the original estimated ship date arrives and there is a delay. Granted they are vague and do not give specific details like "will ship by XX". Most online retailers will only give out a single notice, at time of shipping.
I have also bought so many items from Asian sources on ebay, that I have moved way past the "leap of faith" mentality. Most transactions work OK enough to make up for the few that might go sideways.
Jun 24, 2017
JamesNguyen
106
Apr 6, 2019
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artileon
0
Jun 24, 2017
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I'll hit you back after I receive my order to let you know my outcome.
Jun 24, 2017
artileon
0
Jun 24, 2017
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Sorry to hear that. Definitely follow your instincts. If your uncomfortable then you should cancel your order. Good luck!
Jun 24, 2017
erickong
5254
Audiophile Moderator
Jun 24, 2017
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I live in the states so I can't really level with you. But i'm very patient when it comes to online orders (and the food industry, since I've worked it before). If you ever feel like joining a drop again and a screw up happens, just know that if you contact CS and are nice/convey the problem clearly that they do a great job. Patience is a virtue!
Jun 24, 2017
SOULSIK
1486
Jun 28, 2017
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I agree with you eric. it takes time for these drops to all be organized and its actually a miracle they respond to you. lol some other similar sites do not even reply because they are so busy
Jun 28, 2017