Alright Drop, this is getting old.
I've had 4 packages ship for orders in the past year. Two of which have been outright lost by FedEx. Drop's customer support has then made it seem like they were doing me some kind of favor by replacing the lost items and not just taking my money without me actually receiving anything. Now one of my packages, shipped to the same address as the others (which hasn't changed), has a FedEx delivery exception because the "address or apartment/suite number is wrong." And as always, FedEx won't talk to me about it at all, only Drop.
As I've done a number of times now I've fired off a Drop support request into the void and now I'll wait to see what response they'll give me. Hopefully they'll take care of this as they have in the past, but it's aggravating that I end up having to contact their support team with essentially every order I make. Especially given that they refuse to provide a phone number (though I can understand why if other people have as many issues as I've had).
Apr 20, 2021