Why does Drop think it's ok to not honor warranty claims?
Bought the PC38X in Dec 2021. Stated on the item - and still on the product page - that they have a 2 year warranty. For the last 2 weeks the balance is not working anymore, and the sound ends up in just the R side or L side of both. It especially happens when I adjust the volume knob. I tried different cables and devices, same problem. The Drop rep so far has tried to lie to me several times, saying that: 1) I should try things I already mentioned I tried (they never read my first e-mail carefully) 2) That they're not in warranty anymore (bold lie, as per the website, and they confirmed the order date is within 2 years) 3) That they're in warranty, but no stock is available, so would I accept a $20 Drop credit instead (again a bold lie, they're available and IN STOCK on the website) Why does Drop think it's ok to blatantly not honour warranty on a defective product, and why is it ok to make-up random excuses every step of the way?
Nov 28, 2023
Now, my problem is that most people doing similar projects are pretty esoteric, and many articles are written in a way where the easy steps (opening the console) are explained in detail and the harder ones (eg. replacing the cinch connectors) are not. So I'm not sure which modifications are helpful and which just increase the danger of me breaking something.
My main questions are:
- Does modifying the PSU make sense when I already have the metal slid on the reading-head?
- Or will it really make a difference to put it into its own enclosure?
- Does replacing the six resistors right below the sound processing chip and removing the BIOS modchip (was pre-installed when I got it) improve audio or just destroy the potential of gaming on it?
- Is there a good affordable manufacturer for female cinch connectors? I only found "high end" cheapo ones
I'm looking forward to discussing some of these (and maybe more) points and if anyone is interested I'll post some photos/impressions when I'm done with the cosmetic and non-cosmetic changes.