Schiit audio on Massdrop and why its never gonna happen

"We put into place three policies that really, really simplify customer service. These are:

1. No sales
2. No hard-sell/audio fellatio
3. No talking about other manufacturers’ products

About 15% of our emails are of the “can I get a better price” variety.

With no sales, no promos, no discounts, no loyalty program, the answer is easy.

In addition, we don’t have to have any staff to manage the sales, promos, discounts, loyalty program, and the resulting refunds, exchanges, special deals, stacked offers, etc. that go with it. The result is simple: less complexity, less staff, and lower prices for everyone.

Wait a sec? Lower prices? You’re asking. What about the sale prices?

Yeah, and what about the necessarily higher price you need as a baseline if you’re going to do sales? Or the necessarily higher price you need for the staff you need to deal with sales, promos, and loyalty programs? Lowest complexity equals lowest price for everyone—and nobody thinking they got screwed because they missed the sale. That’s a win-win—lower cost and higher customer satisfaction.

Aside: with respect to sales, I can’t say this more strongly: DON’T. EVER. Or you’ll become addicted to them. They will never end. "