Mar 18, 2019

Mute Function on PC37X isn't working as intended

I purchased the Sennheiser PC37X Gaming Headset for use on conference calls with my iPhone X. I love them, however, I learned recently through an awkward experience that the boom up mute function does not work on my headset as intended. Are others having a similar experience where moving the mic into a vertical position does not mute the headset?

yes, I hear the click
The iphone will use the built in mic from the phone if it detects the attached device is not supporting mic input. Mute on the phone, don't use the boom lift. Edit: Don't own the X but this is how the older iPhones work, assuming they didn't change that specifically for the X/XS
Mine works well on my ps4. Does it make a click when you put the mic up?
I do hear the click.
contact sennheiser