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[solved] Trouble programming my new Plum 75 Nano

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Hey there everybody! I just got my plum 75 a couple days ago (had to forward it, so it took longer than usual) and I'm loving it, however I'm having trouble programming it:
When I use the programming software I can read the settings on the board, program lights and save key layouts on the program to my drive, but whenever I try to write new key layouts to the board the program says OK and then the keyboard doesn't react as programmed.
I tried writing the layout to the keyboard and subsequently reading from the keyboard and the layout showed on the program displays the key layout the board had before attempting to program it, this makes me think the program can't write keys to the board. I've tried resetting my board, restarting my computer and
Did I receive a damaged board or is it the software? I suspect I might just have an older version of the software. Is anybody else having this problem?
I'm sorry if this is the wrong place to post this, but I don't know where else to reach out to.
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Toast25
52
Aug 26, 2017
Ok, I figured this out: turns out it was in "Office" mode instead of "Pro" mode. That's why it wasn't responding to how I had been programming it, but it was being programmed.
yanfali
1529
Aug 25, 2017
According to this post you might want to try factory resetting your settings to see if that helps with the programming. https://www.reddit.com/r/MechanicalKeyboards/comments/6adstk/help_plum_nano_75_software_springs/
yanfali
1529
Aug 27, 2017
Does it matter what position the switches are underneath? There's a mode switch and an on/off toggle.
yanfali
1529
Aug 27, 2017
Ah, I see you figured it out. Well done.