This is a test.
We’ve been paying close attention to all of you who have discussed our current shipping experience in different parts of the world, particularly in Europe.
Today, we’re kicking off a new shipping method test in European Union countries, so we can better evaluate how we can improve this experience for members located in these markets.
Select audio products will be available to ship from our test warehouse in Europe with delivery expected within 5 business days. Most will arrive at your door with no post office pickup, though some exclusions apply, depending on your address. All prices in this test have been adjusted to include VAT, shipping and handling, and will be in USD.
Quantities are very limited so don’t delay. Once quantities have sold out, we will be evaluating the success of the shipping test, and will move forward either with the new prices that include VAT, shipping and handling (based on USD pricing), or revert to the original pricing structure.
PLEASE NOTE: The products in this collection have been specifically set up for this shipping method.
Here are some answers to some possible questions you might have:What is VAT?
Simply put, “Value added tax” or VAT is an indirect tax, which is imposed on goods and services at each stage of production, starting from raw materials to final product. It is applied in EU countries.
Why am I being charged in USD instead of Euros?
As this is a test, our system isn’t currently set up to properly support other currencies. This will not be part of a permanent solution.
What happens if there’s a problem with my order?
If you have an issue with your product or order, the process will be the same as with our other products. You can enter a ticket with our support team (www.massdrop.com/support) and they’ll be able to help you out.
Why no Sennheiser products?
We've chosen to roll out European distribution as quickly as possible, so our logistics and supplier coordination is still getting ironed out. We hope to eventually have everything available for European distribution, but it will be a gradual process. At this time, we have no ETA on when our Massdrop x Sennheiser products will be available via this new shipping method.
What happens next?
Indeed, this is a test, but we want this to lead to a more permanent solution in giving members living in Europe a better overall experience and meet the demand of our products in this and other markets. We will be evaluating the success of this test in real-time in the hopes of deploying this shipping method immediately in an official capacity. We will keep you posted on how this rollout may happen and which products beyond those in this test will be supported.
European Audiophile Collection
Disclaimer: The products in this collection have been specifically set up for this shipping method.
We appreciate your support and welcome your feedback with this experience.
Good or bad, we want to hear it all so let us know what you think.
Thank you all for being a part of the Massdrop Community.