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Sickened of DHL way of doing business!

Aug 29, 2017284 VIEWS

Am I the only Canadian customer of Massdrop sickened of DHL way of doing business? They're billing insane brokerage fees to us in Canada. FEDEX is doing the same. UPS used to do this, and probably after losing a share of the market they lower it by something like 50 %. Every time the package is handed to Post Canada service I am billed 15 % of good's value while with DHL or FEDEX I am billed something over 60 % of good's value!

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Mrlewandoske

Sep 9, 2017

I have ever gotten a DHL package delivered. Last two times a vendor sent through them Forest was from canada to California. When first to Germany where it stayed two weeks before being sent to JFK where it sat for a month and then tracking disappered, item never was seen again. Second, was a vintage FP I bought out of Germany. The vendor requested signature. Waited at home all day for it to arrive on day tracking said it was out for delivery.... At 6pm tracking showed it was delivered. Called DHL said where is my package, I didn't sign for it. they argued it was delivered. Had to demand then send me copy of the delivery . Couldn't read the name but I sent them a copy of my property title with me and my partner's name and copy of our DL so prove neither of us signed for it. I was basically to tough. Out $200 pen.

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KoburaV4

Sep 4, 2017

Agree completely. DHL has been one of my most hated vendors of all time. Between ridiculous shipping locales, brokerage fees beyond what anyone else charges, damaged goods, and deliveries that go from New York to Germany back to Toronto ON Canada... they really are the worst option possible.

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Anav_ds

Sep 3, 2017

Concur, the best methods to ship to Canada that I as a customer have appreciated is USPS (United States Postal Service (not UPS). Although not the fastest service, it gets here and its cost effective. As a past vendor of IT equipment (VAR), I preferred to use FEDEX AIR to Canada (lowest cost option - unless customer wanted it fast). The reason being is that FEDEX does all the customs work and collected GST upon delivery of the package and I didn't have to worry about it. The reason I was able to use FEDEX AIR at reasonable rates is due to the company I was representing. They had great volume discounts with FEDEX. If MASSDROP has a good volume discount with a carrier, then our shipping prices should be reasonable. The only reason for MASSDROP to use DHL, IMHO is for shipping outside NA (North America). UPS also is a ripoff artist when it comes to costs to Canada. Alternatively there is FEDEX Ground for a cheap option, but the key here is to ensure that FEDEX is handling customs, they may be doing this now but not sure.

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