Click to view our Accessibility Statement or contact us with accessibility-related questions
Showing 1 of 95 conversations about:
Stepbystep
549
May 4, 2019
bookmark_border
Wish you the best of luck but I have to say that from both a general business and a marketing standpoint, this seems like a giant misstep. Other companies have done similar at their later peril and although that sometimes has been near the end of a downhill slide, that hasn't always been the case. Within your own marketing/exec meetings I can understand the excitement and forward-looking energy but in all honesty (and in my humble opinion) I think you guys need to stop in your tracks and back way way up. Focus on the basics of a legitimate business and get yourselves up to speed. Now that you have essentially become a more normal etailer with the offshoot of collaborative manufacturing, you need to embrace the norms of a retailing business and revamp your policies and structures. Work it out so that there are no exceptions when it comes to a return policy (30-day or otherwise) and get on board with warranty support in one way or another (strongly encourage the inclusion of a minimal warranty from the manufacturer if they don't provide one, for instance, but at least close the gaps for those products that offer an ostensible but unobtainable warranty service through the manufacturer and essentially leave customers in the dust when a problem arises and you also won't take care of it - too many of those to count here over the last many years. This is why people choose Amazon over Massdrop more often than not - fact.) Whatever they are, all of your typical policies need to be clear and easily accessible with direct links. As it is now the website is an effing mess and many things are so buried that they can't be found without repeated clicks, wading through links. Hire a new web designer, seriously, this is horrible on many levels just by itself. Without all of this business-basic stuff, you are placing yourselves on a precarious edge and since the platform has lost its more attractive aspects over the last two years, frankly you need to step it up. In the various circles of interest I'm involved with, opinion of Massdrop has faltered tremendously for awhile now but especially over the last less-than-a-year. Changing your name isn't going to solve the bigger problems - addressing some of these other basics will help but you need to offer something attractive to people where you often cannot otherwise highly compete with pricing, returns/warranty, shipping time and shipping costs, etc. - and that would also include basic customer service & communication (you don't even have a phone line...). Dozens of people are giving you valid feedback - consider listening to it and taking a big step back to review your attitudes and practices. Sorry to sound like a huge complainer here, that is not my intent. Rather I'd like to see Massdrop stay somewhat the same as it was, which is the only thing that brought you to where you are now, and I think most of these changes have nearly killed what was attractive about the platform.
May 4, 2019
Stepbystep
549
May 4, 2019
bookmark_border
StepbystepAnd I'll add something about this anomaly I just noticed. Apparently you are now calling them "runs"...? Why even use or keep the "Drop" part of the name at all??? And marking past "runs" as "sold through". This just screams of some kid without business experience but a fresh marketing degree trying to change for the sake of change - or something. Silly...but also not a good business move and experienced business people will echo that.
May 4, 2019
alysdexia
26
May 6, 2019
bookmark_border
StepbystepStop this "you guys" [nonsense] and don't abuse commas.
(Edited by moderator Duncan)
May 6, 2019
Stepbystep
549
May 6, 2019
bookmark_border
alysdexiaGot any substance to share or just a kiddie drive-by comment? Also, follow your own advice. Ignoring the other stuff in this post and most others you shared here, the comma abuse here is epic: (From Everyday Carry Zippo-talk) - "when you can't spell allowed, how do you expect to win?"
May 6, 2019
alysdexia
26
May 6, 2019
bookmark_border
StepbystepNothing to do with kiddies, ageist. You didn't want to read your comment either: "Hire a new web designer, seriously, this is horrible on many levels just by itself." "Sorry to sound like a huge complainer here, that is not my intent." My comment used the comma correctly.
(Edited by moderator AlexPk)
May 6, 2019
bambam67
334
Jul 4, 2019
bookmark_border
alysdexiaget a life
Jul 4, 2019
bambam67
334
Jul 4, 2019
bookmark_border
alysdexiayour comments are a pathetic attempt to make yourself feel superior..must be lonley in that basement.
Jul 4, 2019
View Full Discussion
Related Posts
Trending Posts in Drop Hub