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Showing 1 of 95 conversations about:
wijnandsj
16
May 5, 2019
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As always, we appreciate all your input and feedback.
Do you? Even though people don't seem to like it much.
Duncan
3731
May 7, 2019
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wijnandsjYup, we do. Change is hard. It's hard for us too, technically. And while we've rolled out small changes here 'n there in the past to get to where we are now, we really have made a big transformation over night with the new brand and site layout. Now that we're on the other side we can hone things as we always do. And if you have any specific feedback, we truly are listening.
wijnandsj
16
May 8, 2019
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DuncanThanks for the reply, I didn't expect that at all. Well done!
Specific feedback? Only one. You know who your members are that are not based in the USA. We're not interested in "Free shipping in usa" we're much more interested in seeing what shipping to europe (or asia or wherever) would cost us approximately.
General feedback.. I just don't like the new brand. Massdrop felt like it was an initiative started by some friends that got out of hand, it felt organic. Drop feels... artificial. Like it's been carefully constructed by an expensive marketing agency to appeal to the tech savvy 25-35 demographic. Starting from the name "drop" via the logo to the changes in style on the site. It's very hard to find something likeable about the rebranding.
Duncan
3731
May 8, 2019
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wijnandsjNo worries, my friend.
You're not the first person to mention that (this week even!) so I'm going to escalate that request even further. Totally get what you mean.
The new brand. ... I'd be lying if I said it wasn't a bit difficult for me. Not because the new logo isn't cool, the site redesign, I mean, we'll continue making improvements and changes so I'm not too worried there, but it really comes down to the people. Like yourself, even. I think you have as good an understanding as I do as per where the company has come from and what's made it great up until now. Even despite "change is hard" hasn't made me feel better about potentially making the people that have gotten us here feel like we're leaving them behind. Last week hit me like an absolute truck when all the feedback came pouring in. And now that we're moreso on the other side, I'm gonna do my best (we're going to do our best) to prove that despite we're changing and growing up (because... we have to at some point, one way or the other) won't mean we're starting from scratch.
That was a lot, sorry haha, but I hope that helps.
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