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NotABot
424
May 27, 2019
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What do you expect them to do? Get into a situation where they are responsible for the custom fees of dozens of other countries? What other company, which ships international, does that? Does Amazon? It's a risk you take when ordering from overseas. It's a risk that I have been aware of for a long time, because it's kind of obvious (to me at least). It's something that any rational and informed consumer takes into consideration before putting down cash for the order.
(Edited)
May 27, 2019
iMax2000
15
May 27, 2019
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You expect the product to arrive as ordered. If it had one there would not be a problem. The amplifier arrived in an unusable/dangerous state. Yes Amazon refunds the total cost if a product arrives damaged. It you decide to return it then you have to eat the taxes as you would expect. Thanks for your advice, Not.....
May 27, 2019
AUDIOSENSET800
21
May 29, 2019
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Life is Listen. Thing happen is request supplier more care about the goods recheck before ship. and care the express packing. i think both of each side is wanna all going well. Optimistic and give each other more chance and try it .what you think ?
May 29, 2019
NotABot
424
May 31, 2019
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You're saying that Amazon covers international customs duties? I call BS on that. They'll refund shipping, they don't cover customs.
May 31, 2019
iMax2000
15
Jun 2, 2019
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You need to read Amazon’s return policy for international orders from marketplace sellers.
Jun 2, 2019
ElectronicVices
2848
Jun 5, 2019
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Comparing Amazon to Drop/Massdrop is kind of laughable given the size difference. Based on web evaluations Drop is around 100-200 employees and 55 million in revenue. Amazon has 647,500 employees and a $178 billion in revenues. The latter can certainly afford to eat some fees in the name of customer service.
Jun 5, 2019
iMax2000
15
Jun 6, 2019
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Completely agree. That said, Drop have now resolved the issue for me and thereby have restored happiness to a customer. Even a relatively small business is capable of decent customer service. Thank you Drop/Massdrop!
Jun 6, 2019
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