We’re Expanding Our Return Policy
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Greetings everyone, It’s our aim to create the best experience for the members of the community, and this includes the purchasing of products. Today we’re kicking off a limited time test in which we’ll be expanding upon our 30-day return policy in the US. Starting now, across most of our Drop Studio products, you’ll be able to return (or exchange) the item you purchased within the first 30 days, no questions asked. Think of it as we’re taking out the risk of getting that product you’ve had your eye on. Whether the item is available for pre-order or available in our store, if you purchase any of these products between May 24 and July 22, they will be eligible for free returns. All eligible products will have a call-out on their respective product pages. Some exceptions will apply and items must be innew, unused condition.. This test will cover a large number of Drop Studio products. Just look for this disclaimer at the bottom of the product pages:
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For all other products purchased on our site, we only offer returns/replacement for items that arrive damaged, defective, not as advertised, or missing components. Check out the Help Center article for the full details of our test and existing policy here or you can reach out to Drop Support (https://drop.com/support) with any questions. After July 22, we’ll be concluding the test, assessing how it all went, and then working on the next steps. So stay tuned, and we’ll keep you updated as per any and all developments. Have any questions? Ask us in the discussion. Thanks! The Drop Team
thumb_upHutmacher, Asheikm, and 16 others
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dsadsawdsa
0
May 14, 2020
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can i return a drop alt v1 and can i get a full refund? thanks, noah
May 14, 2020
McCoy8504
9
May 13, 2020
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Hello I'm a first time customer. I received a set of Sennheiser HD 58x Jubilee headphones. They arrived quite quickly considering the COVID slow down. Thank you for the fast shipping time. The sound is amazing with, or with out and amp but, they have one glaring issue. The right side doesn't work at all. First I checked the plug then switched the wires on the drivers. The left side was playing the right channel and still no sound from the right. Contacted customer service and received automated email. Tried to contact them 3 more times. I have also checked my spam folder just in case. Over a week has passed, I don't recall or care at this point. My main question is, HOW can someone return/exchange an item if customer service doesn't reply?
May 13, 2020
JackG02
24
May 15, 2020
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I’m having the same issue
May 15, 2020
A44li
1
May 25, 2020
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Same issue no response from drop
May 25, 2020
OMalik
4
Sep 13, 2019
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Does not matter. It can be 14 days 30 days or entire year. As long as you require customers to send you photos and all this other time wasting crap your return policy will suck. I am dealing with this right now and will not be making any more purchases for this reason. I got sent the wrong color item and I am being asked to jump through hoops just to get RMA. It’s actually sad when you think about the fact that it’s just a $25 dollar product. I have done a few exchanges / returns and it’s never been fraustration free it’s actually maddening when you think about it in terms of today’s standards in online retail. Who wants to spend hours going back and forth about things you should be keeping record of anyway? It’s just a way for them to deny returns and exchanges since they have to take the loss more times than not. But creating a horrible user experience is more detrimental in my opinion and that’s the line they are toying with now. Sad.
Sep 13, 2019
RayF
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May 31, 2019
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This is great news--I'm returning everything I've purchased over the past three years for a full refund. I'll be rich, RICH I TELL 'YA!!!
May 31, 2019
Bitbat
65
May 29, 2019
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Oi!
May 29, 2019
kjling
119
May 27, 2019
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Pity Massdrop did not do the Quad ERA-1 drop properly. It was not highlighted anywhere that there was no warranty on the item, it was an unauthorised group buy that Quad USA & HQ did not support. So if you run into problems beyond the 30 days, you're on your own - to the dismay of many of us who spent over $500 on that drop, to end up with lemons within 6 months.
May 27, 2019
DragosD
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May 25, 2019
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In europe, the return policy is set for 14 days, would you offer this extension to the EU market as well? Will you give an update with regard to the "EU shipping test" or with future EU based sales?
May 25, 2019
Duncan
3651
May 28, 2019
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This particular expansion will just be for US for now, but we would obviously love for this to expand from there towards everyone in the EU and otherwise. I do have a slight update with the "EU Shipping Test" as well. We're in the works with the next part of it and it will be happening super, super soon. Just confirming dates today and I'll be able to share the specifics after that.
May 28, 2019
Prime47
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May 25, 2019
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Please go back to massdrop, I legit have issues finding your site unless I google massdrop + its interfering with dropbox for me.
May 25, 2019
Jaytal
171
May 30, 2019
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My autofill still enters massdrop, and pressing enter still takes me here.
May 30, 2019
tommytak
18
May 25, 2019
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This is amazing. I was a bit bummed out by the recent price increase, but with more flexible return and exchange policy, I see this as a worthy trade off. Thanks massDrop! (lol)
May 25, 2019
Taquito96
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May 25, 2019
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Can you expand your list of countries available for drop?
May 25, 2019