We’re Expanding Our Return Policy
It’s our aim to create the best experience for the members of the community, and this includes the purchasing of products.
Today we’re kicking off a limited time test in which we’ll be expanding upon our 30-day return policy in the US. Starting now, across most of our Drop Studio products, you’ll be able to return (or exchange) the item you purchased within the first 30 days, no questions asked. Think of it as we’re taking out the risk of getting that product you’ve had your eye on.
Whether the item is available for pre-order or available in our store, if you purchase any of these products between May 24 and July 22, they will be eligible for free returns. All eligible products will have a call-out on their respective product pages. Some exceptions will apply and items must be innew, unused condition..
This test will cover a large number of Drop Studio products. Just look for this disclaimer at the bottom of the product pages:
For all other products purchased on our site, we only offer returns/replacement for items that arrive damaged, defective, not as advertised, or missing components. Check out the Help Center article for the full details of our test and existing policy here or you can reach out to Drop Support (https://drop.com/support) with any questions.
After July 22, we’ll be concluding the test, assessing how it all went, and then working on the next steps. So stay tuned, and we’ll keep you updated as per any and all developments.
Have any questions? Ask us in the discussion.
The Drop Team