Does the Questyle support work?

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Questyle support? Is anybody here? I’m Trying desperately to have some kind of support, writing mails to Questyle but No answer till now. maybe they will read me finally. my qp1r just shutdown when I plug earphone or line Jack. I did factory reset, removed cards, tried different things but the unit just shutdown when something is plugged in earphone jack. Do someone have any kind of solution?
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David123456789
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Aug 29, 2019
No reply from them, still waiting...