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cgatno
1
Nov 2, 2017
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Hey everyone! So I got my K-Type and I am SUPER excited! The feel is less "clicky" than my current switches, but that's exactly what I wanted! It's really a beauty too, the design came out PERFECT.
All of that being said, I can't wait to get to using this thing, but I'm having a pretty big issue...I can't get any of my PCs to detect it whatsoever. I'm hoping that this isn't a hardware issue, but it isn't looking good. When I plug the keyboard into my PC, it gets power and lights up with the default "rainbow wave". But unfortunately, the computer detects no input and doesn't even pick it up as a hardware device as far as I can tell. Zadig and dfu-util aren't picking up the keyboard in flash mode either :/ It seems like it enters flash mode successfully, though, because I can see the amber light through the diffuser.
Any thoughts? Am I totally screwed? Thank you!
P.S. Forgot to say - tried on my Windows desktop PC and my MacBook Pro.
Nov 2, 2017
xilvar
50
Nov 2, 2017
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interesting that you get the amber light because afaik none of us get the amber light with our otherwise correctly functioning keyboards. I wonder if the amber light was actually pre INITIAL flash... which might require a programming cord to do?
Nov 2, 2017
pathawks
1
Nov 2, 2017
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I get an amber light - my keeb works fine. It’s very very faint, looks like it’s under the right shift or enter key looking through the diffuser
Nov 2, 2017
cgatno
1
Nov 2, 2017
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Hmmm so I guess the amber light doesn't mean much in my case - I thought maybe it was an indicator that my keyboard was in some different state. Pathawks is right though, it's VERY faint and I could only convince myself that I actually saw it when there wasn't much lighting turned on in the background.
Does anyone else have any thoughts on why the keyboard wouldn't be detected via USB? It seems like it's getting power over USB, but not data :/
Nov 2, 2017
jbondeson
74
Nov 2, 2017
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Debugging this will likely take a bit of conversation, if you roll into our discord (https://discord.gg/9tpgDGS -- try the #help channel) we hopefully will be able to help you sort out what's going on.
Nov 2, 2017
cgatno
1
Nov 2, 2017
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Sounds like a plan! Thanks for pointing me in the right direction!
Nov 2, 2017
cgatno
1
Nov 2, 2017
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I contacted Massdrop support but haven't heard back yet - still waiting to hear their take on it. I've done some more diagnosing and it seems like maybe the internal USB controller is fried, corrupt, possessed, etc.
I realized that Windows is throwing this error for the device: "A request for the USB device descriptor failed." I've tried a few different USB C to A cords with the same results. I've also tried different ports on the PC. Worth noting that the keyboard still isn't working on Mac either, although I haven't dug deeper for error logs - I'd imagine it's the same issue.
Since it seems like I won't be able to communicate with the USB controller at all, I'm guessing there's no hope for getting things up and running on my own.
Nov 2, 2017
theimmc
869
Nov 2, 2017
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Did you try a different port on the keyboard itself? FWIW both the left and right USB C port works for me, so one of them not working is definitely a defect, but it would allow you to use it in the meantime.
Nov 2, 2017
cgatno
1
Nov 3, 2017
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Hmmm it's interesting to hear that both work for you - I wasn't sure if they were supposed to or not since mine has been so finicky overall.
Want to hear something weird? The two ports exhibit different behavior for me, but neither of them work :/ Here's what happens with the left port:
- Keyboard receives power with default LED config for about 2 seconds - Power is "shut off" (I'm guessing by the host OS) - Windows displays a device setup error. After deeper digging, the error message is "A request for the USB device descriptor failed."
And for the right port...
- Keyboard receives power with default LED config, remains powered up - No detection by host OS whatsoever
MacOS doesn't show any visible signs of recognition with either port, although the left port results in the same two-second power-on while the right port results in sustained power. I'm guessing the same thing is happening as on Windows, but MacOS is handling it all in the background.
I can enter flash mode while plugged into either port, but it doesn't result in any change. Neither zadig nor dfu-util pick it up in flash mode.
So, in conclusion, I think there's some kind of electrical problem. If you have any ideas, please let me know! The guys at IC also think it's hardware-related, and I'm still waiting to hear from Massdrop concerning next steps.
Thanks for chiming in! I really was curious about whether or not both ports could be used to connect.
Nov 3, 2017
theimmc
869
Nov 4, 2017
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I have no idea what may be going on. Although I'm a little familiar with keyboard electronics and firmware, the guys at IC make my knowledge look like a caveman's by comparison. Hope Massdrop can get you a replacement quickly, good luck!
Nov 4, 2017
Yuero
7
Nov 8, 2017
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@cgatno I just received my K-Type today and I have the exact same problem you described. On my Macbook Pro it lights up with the rainbow colours then everything switches off and the OS doesn't detect the keyboard. DFU Util also says "dfu-util: No DFU capable USB device available"
Have you found any solutions to the problem?
Nov 8, 2017
cgatno
1
Nov 8, 2017
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Oh man, I thought maybe I was the only one, but this is exactly the issue I'm having. Do you see the same behavior with both USB type C ports on the keyboard? For me, the right one will leave the keyboard powered on (as shown by LEDs) but the left one exhibits the "on and off" behavior. Both ports are undetectable by the OS or dfu-util.
Unfortunately, I've tried just about everything with no luck. I'm in the process of communicating with Massdrop now - hopefully they can repair it. All signs point to some piece of USB hardware being busted in the keyboard itself.
Nov 8, 2017
Yuero
7
Nov 8, 2017
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oh no i was hoping that its not a hardware issue :( for both usbc ports on the keyboard the I get the same behaviour: the rainbow lights then everything is dark.
Have raised a support request with Massdrop now
Nov 8, 2017
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