shopping_cart
Showing 1 of 2 conversations about:
jennychin
359
Operations
Oct 11, 2019
bookmark_border
😐
Oct 11, 2019
han
263
Product Manager
Oct 12, 2019
bookmark_border
What does that face mean, explicitly?
(Edited)
Oct 12, 2019
SpencerL
2560
keeb weeb
Oct 12, 2019
bookmark_border
:|
Oct 12, 2019
jennychin
359
Operations
Oct 12, 2019
bookmark_border
Open for interpretation 😐
Oct 12, 2019
ZHMeow
6
Jun 20, 2021
bookmark_border
Dear Jenny, I've an order for a Focal headphone. But I had a small problem and now it became big and I think I'm being stolen from a company I trusted. I contacted the support to fix a small issue with the address and they replied fast the first time, they said they will fix it. However, since yesterday the shipment had the waybill with the wrong address...and if it goes that address my 600$ will go down the drain. I tried contacting them many times, they don't reply like the first time, I feel like i'm ignored. Please...If you have any morals or you can help me about this. I would highly appreciate it. I tried to convice them to refund and keep the shipment while it's in the warehouse and I will pay again. Nobody responds, i'm out here. My 2 month salary is wasted for nothing.
Jun 20, 2021
amycs
79
Admin User
Jun 21, 2021
bookmark_border
Hi @ZHMeow This is Amy with Drop CS, and I've been helping you with your support ticket. Jenny is no longer with Drop. I can see your seven additional follow-up emails to me since Friday so I understand your urgency. At the time I received your ticket, your order was already transmitted to the warehouse so I did not have the ability to change your address. Despite this, I submitted a ticket to my warehouse to request for the address change shortly after. We do not typically do this, since we cannot guarantee that our warehouse would be able to make any changes. Please keep in mind there is a time difference and some warehouse staff had already left for the day. The Community Support team is also not located in the same office space as the warehouse, which is why I could not have done it in 5 minutes as you were so certain. You also requested for me to cancel your order if I wasn't able to make the address change. I wish that each request could be accommodated differently, however, once orders are transmitted we do not have the ability to cancel or change the address on our end. Similarly, you mentioned about trying to make the changes on your transactions page and were met with the "internal error". Thank you for your patience during the weekend, and waiting for someone to get back to you. When someone has a ticket, they typically handle it for the duration until it is solved out, which is why your ticket was not passed onto someone else. I was out of the office over the weekend and got back to you as soon as I came in. All that to say, luckily, my warehouse was able to make the address change on their end and you should have received your tracking by email. I received your email stating that you contacted UPS and the address has been updated. Before submitting an order, we strongly recommend you to review all order details including shipping address. We strive to ship orders out as quickly as possible, so any order change requests made after two hours of placing the order, we cannot guarantee those changes. Feel free to let me know if there's anything I could help clarify.
Jun 21, 2021
ZHMeow
6
Jun 21, 2021
bookmark_border
Hello Amy, yes, sorry for the frustration...I forgot you were in a weekend. You truly did your best.....However, the shipment may be redirected to you guys...anyways, I wonder if you would refund if you recieved it...because even if it gets delivered I might not get it. Also, if you can redirect it to another address after recieving it...it would be better for the both of us.
Jun 21, 2021
ZHMeow
6
Jun 22, 2021
bookmark_border
I have sent another ticket, please respond as fast as possible.
Jun 22, 2021
amycs
79
Admin User
Jun 22, 2021
bookmark_border
@ZHMeow If there are any issues with delivery, please contact us and we'll look into the shipment status.
Jun 22, 2021
View Full Discussion
Related Posts
ALT_LOVES_KEYBOARDS
GMK beanz
So I made a GMK set and it is wonderful, I just wanted to show it to you all because I think I could make it into a actually set so if you would like that comment on this about what you think and if you have any suggestions I will look at all of them as well.
Sep 20, 2021
General
Crystalpieces
🔳 Dogo Squad: Achromat 🔳 - Raffle sale
Simple is the best! Who is monochrome's fan? 🙋‍♀️🙋‍♂️ 👉 Hello everyone, we are back with the next raffle: from September 23rd 09:00 AM ICT/ 02:00 AM UTC (Form will open for 24 hours) You guys can follow and join our raffle at https://crystalpieces.com/product/dogo-squad-achromat-176 Also, hop in our Discord community to receive raffle pings and follow our Instagram for more photos (link in our bio). Thanks guys!
Sep 20, 2021
Product News
vmthardware
Keyboard & Drink
Sep 17, 2021
Keyboard & Drink
FoxbabyStudio
Keyboard & Drink
My New Keycaps O(∩_∩)O
Sep 17, 2021
Keyboard & Drink
entergogo
[IC]Go-Ace68 | Redesign a 68-key Gasket Mount Keyboard
Features: 1. Aluminum 6063 case. 2. Double layer top case - The overall look presents more. 3. Gasket mount 4. QMK and VIA supported. 5. Solderable PCB with multiple split keys supported. 6. PCB screw-in stabilizers 7. Two plate options - aluminum and polycarbonate Prototype photos More prototype photos https://imgur.com/gallery/IQUyUYz Specifications: 1. Aluminum 6063 case & 65% layout 2. Gasket mount, poron dampening pad between the plate and PCB 3. High profile design, double-layer top case, one upper layer case + one lower layer case 4. Typing angle: 6 degree 5. Aluminum decorative waistline 6. The embedded “HelloWorld” badge on the bottom case 7. Type-C port 8. PCB screw-in stabilizers. 9. Solderable PCB with multiple split keys 1. Split backspace 2. ISO enter 3. Split right shift 4. Split left shift 5. Split spacebar 6. Stepped caps lock Notes: PCB is not backlighting supportive. Sound test video. WHAT’S INCLUDED IN THE PACKAGE:...
Sep 17, 2021
Interest Checks
PancakeGoon
Favorite Artisans
Microdose Artisan, in "Buttermilk" Colorway - Made by Resin Party.
Sep 16, 2021
Favorite Artisans
Trending Posts in Mechanical Keyboards
crispernaki
40% faux pas? Would I be letting all of you down?
Hi all. So, I've got this brand new 40% keyboard in front of me. I'd like to think it will be easy to remember which character is on which key which is on which layer, but that remains to be seen. Would it be cheating and poor mechanical keyboard form to print out the layers on a sheet of paper and put it somewhere that is easy to see while typing? What about adding the layered characters to the sides of the keycaps?
Sep 19, 2021
Questions
vmthardware
Keyboard & Drink
Sep 17, 2021
Keyboard & Drink
FoxbabyStudio
Keyboard & Drink
My New Keycaps O(∩_∩)O
Sep 17, 2021
Keyboard & Drink
entergogo
[IC]Go-Ace68 | Redesign a 68-key Gasket Mount Keyboard
Features: 1. Aluminum 6063 case. 2. Double layer top case - The overall look presents more. 3. Gasket mount 4. QMK and VIA supported. 5. Solderable PCB with multiple split keys supported. 6. PCB screw-in stabilizers 7. Two plate options - aluminum and polycarbonate Prototype photos More prototype photos https://imgur.com/gallery/IQUyUYz Specifications: 1. Aluminum 6063 case & 65% layout 2. Gasket mount, poron dampening pad between the plate and PCB 3. High profile design, double-layer top case, one upper layer case + one lower layer case 4. Typing angle: 6 degree 5. Aluminum decorative waistline 6. The embedded “HelloWorld” badge on the bottom case 7. Type-C port 8. PCB screw-in stabilizers. 9. Solderable PCB with multiple split keys 1. Split backspace 2. ISO enter 3. Split right shift 4. Split left shift 5. Split spacebar 6. Stepped caps lock Notes: PCB is not backlighting supportive. Sound test video. WHAT’S INCLUDED IN THE PACKAGE:...
Sep 17, 2021
Interest Checks
oofman69
Exchange rate
Hey so I'm going to be buying the drop alt with halo true switches with the free skylight keycaps but I live in the UK and the price after shipping is 150 dollars is anyone able to tell me that in GBP thx
Sep 16, 2021
Questions
petrocity
My first drop will be my last unless...
I got an Alt and it certainly is the best looking industrial, almost brutalist, keyboard I've ever owned. I have Logitechs and Rubber Duckys and I probably prefer using all of those over the Alt because they're cheaper and if you never plan on customizing switches the Alt is a huge waste of money. I think for what you get it, there are way too many small things that don't go right. The feet are a joke, there should be a second set included at 6-7 degree incline. Lighting configuration is terrible, it doesn't even remember the last lighting setting you had if you restart your computer. So if you don't want rainbow you have to reset it every time. For a mechanical logitech 1/3 of the price you can do some of the coolest lighting and there are tens of thousands of designs. In order for me to customize the lighting on this I have to use powershell and do it myself??? The lighting is too dim and the shinethrough is really poor so in a regularly lit room, you have to look carefully to...
Sep 16, 2021
General
MelGeek
【GB】MelGeek MG Salon Keycaps
MG Salon on MelGeek Magi60 Young,Fashion, Comfort, Dreamy are WHAT the designer wants to express in the Salon Keycaps. It is still the MG full base, which supports most of the layouts, includes the ISO return this time, but does not support ISO layout(no 1.25 shift, etc.). The Novelties KIT are some two-dimensional figures of modern geometric sculptures. The Alter Kit includes 3 spacebar keys (6u ,6.25u,7u ) and arrow keys . SPECS of the keycaps : Produced by Melgeek Designed by Muni MG profile ABS plastic material Doubleshot legends Compatible with Cherry MX switches and clones Group buy starts on 15th.Sep , ends on 30th.Sep 2021. Leadtime: about 8 months.
Sep 16, 2021
General