how long massdrop take to respond to emails? I sent an email on 17 oct until now didn't get response

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jxliu
1026
Engineer
Oct 28, 2019
@ut99 I don't see any CS tickets submitted from your user account (the account you posted this from) and I don't see any records of a failed submission from your user account. Can you try submitting again? Typical turn-around time for first response is within a business day.
(Edited)
Are you trying to contact customer service?
I got someone to look into it. They replied to your post
yungsnow
1
May 5, 2020
Stumbled upon this post as I am waiting for customer support with a shipping error. Think you can work your magic erickong and get my ticket seen LOL