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Tin Audio T2 seemingly stuck in place?

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Headphone reportedly shipped 11 days ago and haven’t moved in 4. I understand Drop isn’t Amazon but when the listed location of my package is 200 miles from my house it’s so close it’s frustrating. I just feel like 11 days is too long once the package has shipped. My question is is this normal? Thought I’d try drop and it’s not a great first experience. It’s almost worth paying more to actually get my package at a reasonable time.
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imKohlton
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Have you tried contacting customer service? Try https://tracking.drop.com/