Why haven't I received a shipping code or response from customer service for my order in over 3 weeks?
Hello, I apologize for using the community to post a customer service ticket essentially, but I haven't gotten any update from this website for my FIRST ORDER regarding some headphones I ordered. Essentially, my partner ordered me some gaming headphones ( Drop + EPOS PC38X) a few weeks ago. I have an attached screenshot of the confirmation code on this post. Normally I'd expect a shipping code to be provided, at most, a week later, but I decided to give this website a little bit more patience because to begin with, my girlfriend was skeptical, but after reading some posts on Reddit recommending this site, I convinced her it wasn't a scam. 3 weeks later, lo and behold, we still have not gotten any kind of shipping update. I am just wondering, on average, how long it takes for an order to get to the buyer here. I have ordered from websites like Shien and etc, so I am not really stressing anything, but considering the fact that I sent customer support an e-mail 10 days ago and have...
Sep 8, 2024
9:52 AM ET Avenel, NJ, US PROCESSING COMPLETED AT ORIGIN
7:18 AM ET Avenel, NJ, US PROCESSED
5:30 AM ET Avenel, NJ, US ARRIVAL AT DHL ECOMMERCE DISTRIBUTION CENTRE
Dec 31, 2019
8:34 PM EST UNITED STATES EN ROUTE TO DHL ECOMMERCE DISTRIBUTION CENTRE
8:29 PM EST UNITED STATES ELECTRONIC NOTIFICATION RECEIVED