Does your caps have visual blemishes?
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Hey guys, I'm just a average dude who just got into premium keyboards I wondered if you could shed some light on this. I just received the CTRL yesterday from Amazon and found that on some of key caps, directly on the typeface were some visual blemishes shining through. I first thought it was dirt or something, this couldn't happen on a premium keyboard, right? So I pulled the cap, flipped it, and found the caps had a piece of translucent material wedged all the way inside the cap, and in those caps affected by this blemish, there seem to be a cut-out on the said translucent material, (pls see photo) of the D and F key. D is with hole, F is fine. My first thought was perhaps these caps may have been attached to sprues during the molding phase, like model kit parts attached to their sprues, and when detaching these molds is done poorly, a piece of that translucent mat came off as well hence creating a gaping hole on some of the caps, like not using flush cutters to cut kit parts but instead, turning and twisting the parts off. And with that I would I would really appreciate your thoughts on the following: 1) is this to be expected of all key caps from Drop's own production, perhaps all other brand of key caps? 2) is this a QC issue in your opinion? 3) is it too much to ask Drop to replace the key caps that have this defect? 4) would you be satisfied if Drop support responded to you to take it up with Amazon when Amazon is not responsible of how the product turned out? Thanks
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gearhead117
21
Mar 26, 2020
This isn't regularly expected on our keyboards, so if it's a really big issue to you, I think it's worth a shot taking up with our customer support team! I think they'll be able to figure out a solution that works for you. https://drop.com/support


(Edited)
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After some sleuthing. Looks like there is different cap manufacturers. Or there were different round with different mold. This can be seen if you compare the cap images on the regular Drop CTRL and ALT vs the EU exclusive ones that ran
AmethystSkye
0
Mar 31, 2020
That serial sticker is not anywhere on the box. I tried running my finger over the barcode sticker to see if the serial sticker maybe hidden underneath but felt nothing.
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(Edited)