Why does Drop think it's ok to not honor warranty claims?
Bought the PC38X in Dec 2021. Stated on the item - and still on the product page - that they have a 2 year warranty. For the last 2 weeks the balance is not working anymore, and the sound ends up in just the R side or L side of both. It especially happens when I adjust the volume knob. I tried different cables and devices, same problem. The Drop rep so far has tried to lie to me several times, saying that: 1) I should try things I already mentioned I tried (they never read my first e-mail carefully) 2) That they're not in warranty anymore (bold lie, as per the website, and they confirmed the order date is within 2 years) 3) That they're in warranty, but no stock is available, so would I accept a $20 Drop credit instead (again a bold lie, they're available and IN STOCK on the website) Why does Drop think it's ok to blatantly not honour warranty on a defective product, and why is it ok to make-up random excuses every step of the way?
Nov 28, 2023
My specific question though is regarding a headphone amplifier. Most probably there are many threads on this already maybe a link to one of them will help (from those here longer that remember such discussions). I currently have a pair of Klipsch X11 IEMs (hopefully no one laughs) and will be getting a Fostex T40RPmk3 (closed back; everything I have or will buy will be that way given where I'm listening). Also, I predominantly listen to music on my computer at work or Apple laptop at home or from my phone.
Do I need a DAC/amplifier or just an amplifier and, if I'm new to the amp world, am I best off with an "intro" amp? What do you guys recommend?
Thanks in advance and looking forward to working more to support all the purchases I'll want to make here, lol.