Why does Drop think it's ok to not honor warranty claims?
Bought the PC38X in Dec 2021. Stated on the item - and still on the product page - that they have a 2 year warranty. For the last 2 weeks the balance is not working anymore, and the sound ends up in just the R side or L side of both. It especially happens when I adjust the volume knob. I tried different cables and devices, same problem. The Drop rep so far has tried to lie to me several times, saying that: 1) I should try things I already mentioned I tried (they never read my first e-mail carefully) 2) That they're not in warranty anymore (bold lie, as per the website, and they confirmed the order date is within 2 years) 3) That they're in warranty, but no stock is available, so would I accept a $20 Drop credit instead (again a bold lie, they're available and IN STOCK on the website) Why does Drop think it's ok to blatantly not honour warranty on a defective product, and why is it ok to make-up random excuses every step of the way?
Nov 28, 2023
I currently use the Audioengine D1 but am very unhappy with the quality. It sounds very harsh and distorts at the highs. All around I don´t enjoy it anymore.
I have the following headphones DT990 (250 ohms), HD6XX and TH-X00 mahagony.
First I wanted to buy the Jotunheim, but I am afraid that it will sound too bright and harsh. Most people claim that tubes sound warmer. So I was thinking about the Valhalla 2, Lyr 2 or Vali 2.
I don´t have the option to try it out and send it back because (depending on the choice) I will import the device from the US to EU. Most amps are sold out for months in the EU-store.
So if you have any experience with Schiit amps (especially the Jotunheim) it would be great if you could share your impressions.