Issues while ordering from Germany

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I can't enter my name and adress because they contain the characters "ü" and "ß". I also can't find any information about how customs and taxes are handled. Are the people who are running this website even aware that there is a world outside of the USA?
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jxliu
1026
Engineer
May 18, 2020
Replace "ü" with "ue"; replace "ß" with "ss". Our warehouse doesn't support shipping labels with non-ASCII characters and we're currently not automatically mapping non-ASCII to ASCII characters on the website. For customs, you will need to take care of paying those: https://helpdesk.drop.com/hc/en-us/articles/360019108774-Customs-Fees